Field Operations Support - Immediate Action Specialist

Job summary

The Immediate Action Specialist coordinates field operations by managing site surveys, supporting technicians, and resolving operational barriers. They ensure effective communication between internal and external stakeholders to deliver an exceptional customer experience.

Job details

Field Operations Support - Immediate Action Specialist Eastlink Designated office: 6080 Young Street Halifax, NS This position is: 100% on-site, reporting to the designated office We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Eastlink is currently seeking an Immediate Action Specialist/Workforce to join our team in Halifax, Nova Scotia. The successful candidate is required to reside in or be willing to re-locate to this management area. The Immediate Action Team will be accountable for delivering against our Customer Experience vision and strategy by making customer/technician interactions easy, effortless, and transparent. The Immediate Action Specialist plays a critical role in supporting day-to-day field operations by ensuring effective coordination, communication, and issue resolution across internal and external stakeholders. This role focuses on removing operational barriers, managing site surveys, supporting field technicians, delivering an exceptional customer experience and contributing to project-related initiatives to ensure work is completed efficiently, safely, and in alignment with business objectives. The successful candidate will be accountable for the following: Provide timely updates and proactive coordination across internal teams, field technicians, and external partners to support smooth day-to-day operations. Identify, escalate, and help resolve operational barriers that impact technician efficiency, scheduling, and job completion. Manage and coordinate site surveys, ensuring requirements are clearly communicated, information is accurately captured, and follow-up actions are completed. Support field technicians by addressing issues that arise before, during, or after site visits to minimize delays and rework. Assist with escalations by gathering information, coordinating stakeholders, and driving timely resolution to maintain service commitments. Maintain accurate documentation and provide status updates to ensure visibility, accountability, and alignment across teams. Requirements: As the ideal candidate, you have a high sense of accountability as well as a strong ability to be flexible and adaptable. You have strong coordination, communication, organizational and above average time management skills. You have the ability to identify operational issues and take initiative to drive resolution in a fast-paced environment. You must be comfortable working with multiple internal and external stakeholders and susceptible to shifting priorities. The ideal candidate also has a strong attention to detail with the ability to manage multiple tasks simultaneously while also maintaining efficiency. Experience supporting field operations, technicians or similar operational functions is an asset. Proficiency with operational tools, ticketing platforms and Microsoft suite of programs would also be an asset. Minimum of 2 years’ experience working within Eastlink (from Customer Care, Retail, Quota or Workforce preferred.) 4 years of customer service experience Must be able to work varying shift rotations: Monday – Friday: 7:00 am to 8:30 pm Saturday: 8:00 am to 6:30 pm Why Choose Eastlink? Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization. Get your careers started with us and stay with us, your journey begins here!

What you’ll do

The Immediate Action Specialist coordinates field operations by managing site surveys, supporting technicians, and resolving operational barriers. They ensure effective communication between internal and external stakeholders to deliver an exceptional customer experience.

Requirements

The ideal candidate possesses at least 2 years of experience within Eastlink and 4 years of customer service experience. Strong organizational, communication, and time management skills are required, along with the ability to work varying shift rotations.

Benefits

• Training and development
• Onboarding support
• Career growth opportunities

Listed skills

• coordination · Preferred
• Communication · Preferred
• Time management · Preferred
• issue resolution · Preferred
• Stakeholder Management · Preferred
• scheduling · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Coordination
• Communication
• Organizational skills
• Time management
• Operational support
• Issue resolution
• Stakeholder management
• Site survey management
• Customer experience
• Ticketing platforms
• Microsoft suite
• Field operations support
• Scheduling
• Documentation
• Accountability
• Business Objectives
• Information Gathering
• Management
• Customer Service
• Continuous Improvement Process
• Operations
• Proactivity
• Time Management
• Coordinating
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Management & Leadership
• Field Operations Support Assistant
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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