Imagine yourself strolling among the rows of slot machines, where each customer is a new face to greet with a smile. A novice player approaches, hesitating in front of a machine. With kindness and expertise, you explain the rules of the game, show them how to reserve a machine, and ensure they feel comfortable and confident. You answer their questions patiently, turning their apprehension into enthusiasm. As an ambassador of entertainment and customer service, you are more than a guide – you are a creator of magic. Your mission is to make every interaction a unique moment, every question an opportunity to showcas e your kindness, and every visit an experience that makes customers want to come back. If you have a sense of service, a love for people, and a desire to make a difference, join our team and experience the excitement and satisfaction of making customers happy every day.

Tasks

• Master of conversation: you will be responsible for circulating around the casino, engaging in conversations with our customers, and answering their questions with enthusiasm and expertise. You will have the opportunity to inform them about the benefits of the Casino Privilèges recognition program and various promotions.
• Ambassador of fun: you will be responsible for informing our customers about the services and activities available in our game rooms, while assisting them to enhance their game experience.
• Creator of ambiance: you will contribute to maintaining a dynamic and festive atmosphere by adjusting lighting and sound, and actively participating in activities and events, sometimes even donning thematic costumes.
• Customer engagement expert: proactively responding to customers' questions and needs while collecting their suggestions and feedback to improve our services.
• Team collaborator: working closely with other team members to ensure efficient and consistent service delivery.
• Responsible play advocate: tactfully intervene with customers who deviate from play rules and ethics, emphasizing the importance of responsible play.
• Any other related tasks: You assist customers with various requests and support colleagues to ensure an exceptional customer experience.

Advantages

• A job like no other: forget the boring routine! Here, every day is an adventure filled with laughter and memorable encounters.
• Training opportunities: access training sessions and workshops to enrich your skills and knowledge, allowing you to advance in your career.
• Uniform included: in addition to working in a festive atmosphere, you will receive a competitive salary and a uniform to shine brightly.

Job requirements

• High school diploma (SSD) completed.
• Demonstrated customer service experience, preferably in a dynamic and interactive environment like events.
• Excellent communication skills in French.
• Staying informed about cultural and sporting developments in the region.
• Knowledge of casino games would be an asset, but don't worry, you will receive comprehensive training.
• Must be available on Friday and Saturday nights from 7 PM to 3 AM for part-time positions.
• Must be available from Tuesday to Saturday or Sunday to Thursday, 7 PM to 3 AM, for full-time positions.

Desired profile

• Sparkling personality: you must have a vibrant personality with an innate ability to make every moment as fun as possible.
• Expert ringleader: if you love being at the centre of it all and are ready to jump into the fray at any moment, this job is for you.
• Memory-maker: you are passionate about creating unique memories and ensuring every customer leaves with a smile.
• Stylish: you must be comfortable wearing thematic costumes and funky accessories, as style is as important as a smile here!