Drive innovation and excellence in contract design and service delivery with the Ministry of Transportation!

Join the Contract Design and Implementation Branch as a Senior Business Advisor, where you will drive modernization, innovation and excellence in contract design and service delivery projects.

Our branch takes a customer centric approach to the development of contracting approaches for divisional programs and services. Service (re)design and putting the customer experience first will play a role in developing how services will be delivered in future. To ensure success of this approach, proficiency in service management and design principles, project management, change management and quality management systems is important.

As a Senior Business Advisor in the Driver Examination Services (DES) Design Office, your role will focus on the development of contracting approaches and could span the full lifecycle of a project: from developing business cases to facilitate new contracts/agreements, re(designing) the services and/or contracts/agreements, designing transition plans, change management implementation and execution of new contracts/agreements.

Your passion for providing a customer centric approach to change management, quality assurance and service (re)design will be valued on our team!

Note: This position is located at 125 Sir William Hearst Ave, Toronto, however alternate work arrangements may be available.

About the job

In this role, you will:

• Capture and analyze user needs to develop user stories, client journey maps and business requirements, while supporting the detailed solution design
• Develop process improvement objectives, critical success factors, key performance indicators, and measurement and target metrics to facilitate continuous improvement
• Lead the design, development and deployment of tools, methods, processes, performance indicators and standards
• Support the management of complex transactions and negotiations with the private sector
• Provide risk management advice and guidance on change management plans
• Distill complex processes, analysis and findings into clear, concise and coherent reports, briefing notes or presentations

What you bring to the team

Business knowledge:

• You have ability to identify, map, analyse and evaluate business processes and methods
• You can develop, apply, and evaluate results of metrics
• You are able to assess, advise and manage the performance of business practices, re-engineer or develop new practices

Change management and project management knowledge and skills:

• You understand change management theories, practices, methods, and tools
• You have experience in developing and implementing change management strategies
• You understand stakeholder engagement principles, best practices, and methods to develop effective strategies.
• You are able to plan, resource, and budget scheduling, and evaluate risk management
• You can lead and plan concurrent projects and major process reengineering projects
• You have effective planning and organizing skills to plan and direct concurrent projects

Technical knowledge:

• You can interpret and apply policy, procedures and legislation
• You have an understanding of key performance indicators, qualitative and quantitative measurement and risk assessment

Communication and relationship management skills:

• You have oral and written communication skills to manage diverse business relations
• You are able to provide written and verbal instructions and advice to clients on re-engineering solutions
• You can prepare reports, presentations, and provide recommendations to senior management and clients
• You have consultation, collaboration, presentation and persuasion skills to obtain understanding of business processes
• You can build rapport and credibility as an agent of change and establish a trusted advisor/partner relationship across the public sector

Team leadership skills:

• You can lead multi-disciplinary project teams through all phases of complete projects

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information

Address:

• 2 English Permanent, 125 Sir William Hearst Ave, Toronto, Toronto Region

Compensation Group: Association of Management, Administrative and Professional Crown Employees of Ontario

Schedule: 6

Category: Consulting and Planning

Posted on: Thursday, July 17, 2025

Note:

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• C-MT-232372/25(2)

How to apply:

1. You must apply online by visiting ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember:

The deadline to apply is Thursday, July 31, 2025 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.