Sales Consultant - NL/NLW

Purpose

To provide exceptional and professional service to our customers looking to purchase new eyewear.

Main Responsibilities

• You are responsible for exceeding our customer’s expectation by creating a positive experience during their visit at our store.
• You ensure our customers are greeted and welcomed into our store in a timely, professional, and engaging manner
• You initiate consultations by asking open-ended questions to learn about our customers’ preferences and needs
• You assist our customers through the process of finding the perfect pair of glasses through honest and confident feedback based on style, function, and fit
• You are knowledgeable of our lens and frame products in order to educate and better assist our customers
• You perform basic technical measurement and adjustments of eyewear (training provided)
• You assist our customers in placing orders and accurately process customer payment transactions
• You achieve and exceed monthly sales targets
• You assist in opening and closing store procedures
• You follow best practices in loss prevention
• You ensure all eyewear product and shelves are clean and dust free at all times
• You perform other tasks as needed, including maintaining store cleanliness, entering stock, inventory counts, and other duties assigned

Requirements and Work Conditions

• You have previous retail sales or customer service experience
• You have a great attitude towards customer service
• You have a genuine desire to make a difference in people’s lives
• You have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• You work as a team player to ensure each customer receives the best service possible
• You demonstrate initiative in learning and understanding new products, services and promotional offerings
• You are committed to driving sales and working as a team to achieve store targets
• You have excellent communication skills
• You have great sense of humor and a positive attitude
• You are open minded and adaptable to new environments
• You have a flexible schedule with the ability to work evening, weekends and some holidays