Position Overview

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

• Six (6) months related* experience; or,
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note:Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French. ***
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.

******* The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Physical Requirements

Not Applicable

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Le poste exige une vérification satisfaisante du casier judiciaire (y compris une vérification de l’habilitation à travailler auprès de personnes vulnérables), du registre des enfants maltraités et du registre des adultes maltraités comme conditions d’emploi. La candidate ou le candidat retenu devra assumer les frais de service engagés, s’il y a lieu. Une vérification de sécurité est jugée à jour si elle a été obtenue au plus tard six (6) mois avant le début de l’emploi.

** **

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Veuillez noter qu’il est interdit qu’un employé ou une employée ait deux postes ETP ou plus, équivalant à un taux combiné de plus de 1,0, dans toute l’entité légale de l’ORSW (Centre Deer Lodge, Golden West Centennial Lodge, Hôpital Grace, Centre des sciences de la santé, Middlechurch Home of Winnipeg, River Park Gardens, Hôpital Victoria, programmes administratifs de l’ORSW, services de santé communautaire de l’ORSW).

Interviewed candidates may be called upon to participate in a skills assessment.

_On peut demander aux candidat(e)s qui sont convoqué(e)s à une entrevue de participer à une évaluation des compétences. _

Any application received after the closing time will not be included in the competition.

Toute demande d’emploi et tout CV reçus après la date de tombée ne seront pas considérés dans le concours.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Nous serons heureux de recevoir les candidatures de personnes handicapées. Des accommodements peuvent être faits, à la demande, pendant le processus d’évaluation et de sélection.