The Role

As a member of the Systems Reliability Engineering team, the System Reliability Engineer will collaborate closely with Engineering and development teams, peers, and business partners to continuously improve the stability, reliability and efficiency of our Global Systems through Site Reliability Engineering (SRE) based principles and practices in support of our rapidly changing technology product portfolio.

You will advance the tools and techniques to increase the reliability of operational environments while fostering a culture of resiliency within the Development and Engineering teams.You will be part of key initiatives and help to design and enhance the monitoring and alerting of the state of our production systems. Building end-to-end Service Level Objectives and successfully implementing them is a key focus of the Systems Reliability team and your contribution will be key to plan, build, refine and deploy practises and solutions that will improve stability, reliability and efficiency of our systems and services.

The team has a strong focus on being people first and promotes support and training on both an individual and team level.

Is this role right for you?

• Work in collaboration with Director, System Reliability Engineering as well as with Software Development, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
• Builds end to end service level objectives by creating user journeys and mapping systems and services to capture the required data to support those objectives
• Participate and deliver in initiatives to continuously refine, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll help to create plans, collaborate with other SROs and DevOps team members to increase service levels in support of resiliency objectives
• Create and manage stability dashboards, utilized by technology and business for the purpose of tracking stability and reliability trendsParticipate in incident calls and contribute to recovery and impact communication
• Contribute to incident post-mortem activities as per organizational governance and requirements
• Review and evaluate major projects/changes before production deployment to ensure adequate monitoring, support and deployment plans are in place
• Participate in the SRE on-call stability rotation
• Champions a high-performance culture and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role?

• Top notch engineer with experience in Software Engineering, Site Reliability Engineering and technology operations
• Expertise and working experience with any of the following monitoring/observability tools: Dynatrace, Splunk, AQA, DataDog, Prometheus, Grafana etc
• Experience with cloud technologies such as GCP/Azure/AWS
• Experience using continuous integration tools and techniques such as Jenkins, Bitbucket, GitHub, Docker, Kubernetes etc
• Experience with ITSM tools (ServiceNow, a plus) and a strong understanding of SRE principles
• 5+ years or IT experience with at least 3 years of working in an SRE/DevOps role
• Exposure to artificial intelligence and machine learning models, experience is a strong asset.
• Experience in building medium and complex Power BI
• Knowledge of Unix/Linux and coding languages (i.e.: Java, Python) a strong asset
• Degree in Computer Science, Engineering, or equivalent experience. ITIL Foundation Cert. in ITSM would be an asset
• Excellent verbal and written communication skills. The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more!