Information Technology - Application Support Analyst

Montréal, QC
Hybrid
Posted Oct 16, 2026
1 position

$72 / hour

Applications are currently unavailable for this posting.

Employment type: Contract
Experience level: Senior · 5+ years
Apply by: Nov 16, 2027
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Monitor production applications, provide Level 1 and Level 2 support, troubleshoot and remediate incidents, and escalate complex issues to development teams. Coordinate production changes and releases, maintain controls and reporting, identify recurring issues, and support application planning and special projects.

Job details

Application Production Support Analyst Location: Montréal, QC Work Arrangement: Hybrid- on site 3 days a week Contract Length: [Insert contract term] Pay Rate: $72 CAD/hour Employment Type: Fixed-Term Contract (12 Months) About The Opportunity Our client is looking for an experienced Application Production Support Analyst to support critical applications within a large financial-services environment. In this role, you will provide Level 1 and Level 2 production support, monitor application health, troubleshoot incidents, manage production changes and requests, and partner with development teams on more complex Level 3 escalations. This is a hands-on position for someone who is comfortable working with databases, Unix/Linux environments, scripting, scheduling, and monitoring tools. The position follows a standard Monday-to-Friday schedule, but after-hours and weekend availability will be required as needed for production support and change activities. What You'll Do Actively monitor production applications and respond to issues. Troubleshoot incidents and perform remediation when required. Provide Level 1 and Level 2 application support and escalate complex issues to Level 3/development teams. Coordinate with internal and external IT teams to resolve production incidents. Track support activities and help identify and reduce recurring issues. Manage changes to the production environment and support release activities. Ensure production changes follow established departmental policies and controls. Participate in application and project planning to ensure production-readiness for upcoming releases. Perform control analysis, reporting, and corrective actions. Provide regular status reporting and escalate priorities or risks when necessary. Support special projects and project-management activities as required. What We're Looking For 5+ years of experience in application or production support. Strong database skills with Oracle and/or Microsoft SQL Server. Hands-on Unix/Linux experience and knowledge of common day-to-day commands. Scripting experience with Shell, PowerShell, or similar technologies. Experience with scheduling tools such as AutoSys. Experience with monitoring tools such as Geneos or Sysload. Understanding of file-transfer protocols. Strong written and verbal communication skills. Strong organization, troubleshooting, and problem-solving abilities. Ability to work independently, take initiative, and adapt to changing production priorities. Professional working proficiency in English, with French and English proficiency required for certain assignments based on business needs. Nice to Have Previous experience in banking or financial services. Knowledge of core banking applications and/or data warehousing. DevOps knowledge or experience. Experience with SharePoint. Knowledge of global financial products. Project-management experience. Schedule & Work Environment This role normally operates Monday through Friday in an office-based professional environment. Candidates must also be comfortable providing after-hours and/or weekend support when needed, particularly for production incidents and planned changes. #INDPRO

What you’ll do

Requirements

Requires at least five years of application or production support experience, strong Oracle and/or SQL Server skills, and hands-on Unix/Linux and scripting experience. Candidates should also have experience with scheduling and monitoring tools, strong communication and troubleshooting abilities, and flexibility to provide after-hours or weekend support when needed.