Product Support Engineer - Google Cloud Platform

Job summary

You will be responsible for investigating and resolving product configuration, code, and functionality issues within the Decision Management Product Suite. This role involves collaborating with developers and stakeholders to triage tickets and ensure timely deployment of fixes in higher environments.

Job details

Synopsis of the role As a Product Support Engineer within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape. What you will do Platform Configuration and Operation: * Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications. * Deploy and manage complex data pipelines orchestrated via Apache Airflow. * Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments. * Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery. * Perform data quality checks and validation to ensure the integrity and accuracy of processed information. * Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure. * Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities. * Follow SDLC guidelines for any configuration deployments or changes. * Maintain accurate records of configurations, processes, and any issues encountered. * Stay up-to-date with platform updates, new features, and relevant technical information. * Collaborate effectively with other team members, including configuration Specialists, and provide support as needed. * Continuous Improvement and Documentation: * Contribute to the identification of opportunities for process improvement and automation within the configuration workflows. * Assist in the creation and maintenance of our configuration documentation and knowledge base articles. * Participate in team meetings and contribute to discussions on process optimization and best practices. Client Focus: * Understand the importance of accurate and timely data delivery for our clients. * Support the team in addressing client inquiries and resolving fulfillment-related issues. * Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes. * Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes. What experience you need * Bachelor's degree in computer science, information technology or equivalent. * Strong analytical, detail-oriented, and proactive approach to problem solving. * Familiarity with data processing concepts and batch delivery systems. * Experience working with configuration files (e.g., YAML). * Understanding of cloud computing concepts, ideally with some exposure to GCP. * Familiarity with different file encoding formats. * Experience with API tools for testing and understanding data interfaces. * Basic scripting skills (e.g., shell scripting) are an asset. * Excellent written and verbal communication skills in English. * Ability to follow team procedures accurately and manage multiple priorities effectively. * Ability to work effectively both independently and as part of a collaborative team. What could set you apart * Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed * Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query * Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring). * Exposure to financial services data and an understanding of its sensitivity and importance * Proficiency in scripting (Python) or object-oriented programming languages (Java) This is an existing position. Primary Location: CAN-Toronto-5700 Yonge Function: Function - Tech Dev and Client Services Schedule: Full time

What you’ll do

You will be responsible for investigating and resolving product configuration, code, and functionality issues within the Decision Management Product Suite. This role involves collaborating with developers and stakeholders to triage tickets and ensure timely deployment of fixes in higher environments.

Requirements

Candidates must have a bachelor's or master's degree in computer science or a related field with 4-5 years of industry experience. Strong technical proficiency in Java, SaaS applications, and cloud technologies is required, along with excellent communication and troubleshooting skills.

Listed skills

• SQL · Preferred
• REST APIs · Preferred
• Splunk · Preferred
• Angular · Preferred
• Troubleshooting · Preferred
• Java · Preferred
• Git · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Java
• J2EE
• Cloud Computing
• Google Cloud Platform
• Splunk
• Kibana
• App Dynamics
• SQL
• REST
• XML
• Angular
• Jenkins
• Maven
• Git
• Spring
• Troubleshooting
• Spring Cloud
• Stakeholder Communications
• Follow Through
• Google Cloud Platform (GCP)
• Decision Management
• Java (Programming Language)
• Research
• Agile Methodology
• Amazon Web Services
• Angular (Web Framework)
• Apache Tomcat
• JIRA
• Management
• Client Services
• Software As A Service (SaaS)
• Configuration Management
• Communication
• Computer Science
• Information Technology
• Debugging
• Eclipse (Software)
• Jakarta EE
• Issue Tracking
• JavaServer Faces
• Junit
• Apache Maven
• Product Support
• Logstash
• Safety Assurance
• Triage
• Troubleshooting (Problem Solving)
• Web Services
• Extensible Markup Language (XML)
• Git Stash

Job areas

• Technology
• Software
• Customer Service & Support
• Engineering
• Product Support Engineer
• Platform Engineer
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Validation Engineers
• Industrial Engineers