Veterinary Assistant, Client Service Representative

Job summary

The Veterinary Assistant/Client Service Representative is responsible for providing an exceptional client experience, managing communications, and coordinating patient flow. They also support the veterinary team by assisting with medical documentation, treatment estimates, and maintaining a clean hospital environment.

Job details

Veterinary Assistant/Client Service Representative | $20–$24/hour Location: Dartmouth, Nova Scotia Schedule: Full-Time | Three 12-hour shifts per week | Saturday, Sunday, Monday 10a - 10p Compensation: $20.00–$24.00/hour based on experience, skills, and assessment Maritime Veterinary Emergency + Specialty Centre (MVESC) is hiring a full-time Veterinary Assistant/Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment. As a Veterinary Assistant/Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team. Compensation $20.00–$24.00 per hour, based on experience, skills, and assessment Full-Time Benefits Relocation Reimbursement! Opportunities for career advancement and continuing education Supportive work culture fostering collaboration and growth CE Allowance + Uniform Allowance Paid Time Off & Sick Time Shift & Holiday Premiums Medical/Dental/Vision RRSP with employer match Disability & Life Insurance Schedule Three 12-hour shifts per week, Saturday, Sunday, Monday 10a - 10p Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts. Responsibilities Welcome clients and patients with professionalism, empathy, and compassion Deliver an exceptional client experience from arrival through discharge Answer and manage a multi-line phone system while prioritizing urgent situations Provide clients with timely updates regarding patient status and expected wait times Prepare treatment estimates and accurately process payments Assist with patient admissions, discharges, and medical record documentation Maintain accurate client records using the hospital's electronic medical record system Support veterinarians and veterinary teams through effective communication and coordination Maintain a clean, organized, and welcoming hospital environment Perform additional administrative and client service responsibilities as needed Qualifications Previous experience in a veterinary hospital strongly preferred Emergency veterinary experience is an asset Passion for delivering exceptional customer service in a client-facing role Strong communication, organizational, and multitasking skills Calm, compassionate, and professional demeanor during high-pressure situations Comfortable working in a fast-paced emergency and specialty environment Experience using electronic medical record systems is preferred Fluent English speaking and reading skills required About MVESC Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada. Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions. A new standard of care in Atlantic Canada featuring: 24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology Four Surgical Suites, ICU, Endoscopy, and Ultrasound On-site Rehabilitation Suite with Underwater Treadmill GE Revolution EVO 128-Slice CT Scanner Siemens Espree 1.5 Tesla MRI Why Join MVESC? Work in a state-of-the-art specialty and emergency hospital Join a collaborative team that values your ideas and expertise Help shape the future of a growing Surgery service Expand your skills in anesthesia, specialty medicine, and advanced patient care Build a rewarding career while enjoying Nova Scotia's exceptional quality of life Surrounding Areas MVESC attracts talented Veterinary Technicians from throughout Nova Scotia and Atlantic Canada, including: Halifax, NS & Dartmouth, NS Bedford, NS & Sackville, NS Cole Harbour, NS & Eastern Passage, NS Timberlea, NS & Fall River, NS Tantallon, NS & Truro, NS New Glasgow, NS & Kentville, NS Bridgewater, NS & Moncton, NB Fredericton, NB & Saint John, NB Charlottetown, PEI Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

What you’ll do

The Veterinary Assistant/Client Service Representative is responsible for providing an exceptional client experience, managing communications, and coordinating patient flow. They also support the veterinary team by assisting with medical documentation, treatment estimates, and maintaining a clean hospital environment.

Requirements

Candidates should have previous experience in a veterinary hospital, with emergency experience considered an asset. Strong communication, organizational, and multitasking skills are required, along with the ability to remain calm in high-pressure situations.

Benefits

• Relocation reimbursement
• Continuing education allowance
• Uniform allowance
• Paid time off
• Sick time
• Shift premiums
• Holiday premiums
• Medical insurance
• Dental insurance
• Vision insurance
• RRSP with employer match
• Disability insurance
• Life insurance

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Veterinary assistance
• Client service
• Emergency veterinary care
• Multi-line phone management
• Treatment estimation
• Payment processing
• Patient admission
• Patient discharge
• Medical record documentation
• Electronic medical record systems
• Communication
• Organizational skills
• Multitasking
• Empathy
• Conflict resolution
• Multi-Line Phone Systems
• Professionalism
• Time Off Management
• Effective Communication
• Emergency Veterinary Medicine
• Compassion
• Acupuncture
• Anesthesia
• Veterinary Medicine
• Teaching
• X-Ray Computed Tomography
• Cardiology
• Medical Records
• Chiropractics
• Customer Service
• Intensive Care Unit
• Medical Ultrasonography
• Endoscopy
• English Language
• Internal Medicine
• Hospital Admissions
• Innovation
• Magnetic Resonance Imaging
• Mentorship
• Rehabilitation
• Surgery
• System Support
• Coordinating
• Critical Care
• Patient Discharges

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Client Service Representative
• Veterinary Assistant
• Veterinary Technicians and Assistants
• Veterinary Assistants and Laboratory Animal Caretakers

More jobs from Ethos Veterinary Health