Dispatcher

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Dispatcher Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: 3-5 years experience High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate Subject to background check Compensation: $50,000 First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

The Dispatcher oversees bus routes, scheduling, and terminal operations while providing coaching to drivers and monitors. They serve as the primary communication liaison for customers and resolve daily transportation issues.

Candidates must have 3-5 years of relevant experience and a high school diploma or equivalent. Proficiency with radio dispatch equipment and strong communication skills are required.

• Career advancement opportunities • Training • Job security

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Radio dispatch
• Scheduling
• Customer service
• Communication
• Conflict resolution
• Computer literacy
• Operations management
• Coaching
• Problem solving
• Clerical duties
• Billing
• Clerical Works
• Customer Service
• Computer Literacy
• Contract Management
• Innovation
• Operations
• On-Time Performance
• Time Management
• Reservations
• Dispatching

• Transportation
• Logistics
• Customer Service & Support
• Administrative
• Security & Safety
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week