Flight Centre Travel Group (FCTG) has been a leader in the Canadian travel industry since opening its first location in Vancouver in 1995. Today, our diverse network spans leisure, corporate, and event travel, with brands such as Flight Centre, Corporate Traveller, FCM Travel, FCM Meetings & Events, Laurier du Vallon, Envoyage, and more. We are passionate about delivering exceptional travel experiences while fostering a culture of innovation, collaboration, and customer-focused service. Our people are at the heart of everything we do, and we prioritize providing opportunities for growth, development, and success. As part of a global organization, we embrace sustainability and social responsibility, engaging our employees in initiatives that make a positive impact in our communities and beyond. Whether it’s through cutting-edge travel solutions, industry expertise, or a focus on responsible travel, we continue to shape the future of travel for businesses and individuals alike.
On-site
Lead and mature the regional privacy management program, ensuring compliance with applicable data protection laws and coordinating privacy initiatives across business, legal, technology, security, risk, HR, and operational teams. Advise stakeholders and clients, assess privacy and vendor risks, manage incident responses, deliver training, and embed privacy-by-design principles in systems and processes.
On-site
Arrange and manage day-to-day business travel for corporate accounts, including air, car, hotel, and ground transportation reservations, while following account guidelines and service standards. Build client relationships, collaborate with other agents, and resolve travel-related problems.
On-site
Prepare and coordinate customer-facing responses to security questionnaires, RFIs, RFPs, audits, and information requests by gathering and translating technical information from security and technology teams. Maintain trust and compliance documentation, support customer engagements and reporting, and recommend improvements to security content and documentation.
On-site
Arrange and manage domestic and international business travel bookings, ticketing, itinerary changes, exchanges, and rerouting while ensuring accuracy and compliance with Canadian travel policies and airline requirements. Build trusted relationships with business travelers, provide consultative customer support, and keep clients informed about travel documents and destination health requirements.
On-site · Québec
Coordinate domestic and complex international business travel bookings, including flights, hotels, cars, rail, and ground transportation, while managing ticketing, exchanges, changes, and re-routing. Provide consultative customer service, maintain accurate reservations and records, follow corporate travel policies and carrier rules, and keep travelers informed about destination documentation and health requirements.
On-site · Québec
Arrange and manage domestic and international business travel bookings, including air, hotel, car, rail, and ground transportation, as well as ticketing, itinerary changes, exchanges, and rerouting. Provide consultative customer support, maintain accurate travel records, and ensure bookings comply with client policies, airline rules, and Canadian travel requirements.
On-site
Convert customer enquiries into bookings by providing consultative sales support and selling complete travel solutions, including flights, accommodation, tours, cruises, car hire, transfers, and insurance. Manage customer interactions across in-store, phone, and email channels; use booking and supplier systems to quote, upsell, book, and follow up while meeting sales targets and customer satisfaction goals.
On-site · Québec
Lead onboarding and implementation projects for new and existing clients, advising them on suitable processes, configuring the Melon platform, and delivering tailored training to encourage adoption. Coordinate with client stakeholders, sales, and operational teams; track implementation milestones, resolve issues, and ensure a smooth transition to long-term customer support.
On-site
Partner with business analysts and stakeholders to design and deliver business applications and automations using Microsoft Power Platform and AI-assisted development tools. Lead the validation, optimization, integration, and support of solutions while ensuring they meet enterprise architecture, security, governance, and business requirements.
On-site
Partner with business analysts and stakeholders to design and deliver scalable applications and automations using Microsoft Power Platform and AI-assisted development tools. Lead the validation, integration, governance, security, optimization, and support of AI-generated solutions and Power Platform assets.
On-site
Convert customer enquiries into bookings through consultative sales, selling complete travel solutions and working toward individual KPIs and revenue targets. Manage customer interactions across in-store, phone, and email channels, using booking and supplier systems to quote, upsell, book, and follow up.
On-site
Convert customer enquiries into bookings through consultative sales, selling complete travel solutions and working toward individual KPIs and revenue targets. Manage customer interactions across in-store, phone, and email channels, using booking and supplier systems to quote, upsell, book, and follow up.
On-site
Manage day-to-day travel needs for corporate accounts, arranging air, car, hotel, and ground transportation in accordance with company procedures and client guidelines. Build strong client relationships, collaborate with other agents, and resolve travel-related problems while delivering high-quality service.
On-site
Arrange business travel for corporate accounts, including air, car, hotel, and ground transportation reservations, while following account guidelines and service standards. Maintain client relationships, collaborate with other agents, and resolve travel-related problems.
On-site
Arrange air, car, hotel, and ground transportation for corporate accounts while following company procedures, account guidelines, and service standards. Build strong client relationships, collaborate with other agents, and resolve travel-related problems.
On-site
Manage client onboarding projects from contract signing through go-live, serving as the primary client contact and coordinating with Sales and operational teams. Deliver customized training, support technology implementation and adoption, monitor milestones, and improve onboarding processes and client outcomes.
On-site
Manage client onboarding projects from contract signing through go-live, serving as the primary client contact and coordinating with Sales and operational teams. Deliver customized training, support technology adoption and technical implementations, monitor milestones, and improve onboarding processes and client experience.
On-site
Manage client onboarding and implementation projects from contract signing through go-live, serving as the primary client contact and trusted advisor. Deliver customized training, support technology adoption and technical configurations, coordinate with Sales and operational teams, and improve onboarding processes.
On-site
Manage client onboarding projects from contract signing through go-live, serving as the primary client contact and coordinating with Sales and operational teams. Deliver customized training, support technology adoption and technical configurations, monitor milestones, and improve the onboarding experience.
On-site · Québec
Manage client onboarding projects from contract signing through go-live, serving as the primary client contact and trusted advisor. Deliver tailored training, support technology implementation and adoption, coordinate with Sales and operational teams, and improve onboarding processes and client outcomes.
