Field Service Engineer - Western Canada

Job summary

Install, commission, calibrate, maintain, and troubleshoot automated diagnostic laboratory systems, including robotic, electromechanical, software, and safety components. Support laboratory customers across Western Canada through emergency service, workflow optimization, user training, service documentation, and spare-parts management.

Job details

Field Service Engineer – Western Canada (AB, SK, BC) Location: Alberta (Preferred) Territory: Western Canada (AB, SK, BC) Focus: Advanced Automation Systems for Healthcare Diagnostic Laboratories Role Overview The Field Service Engineer is a senior technical specialist responsible for installing, maintaining, and troubleshooting FroggaBio’s complex solutions in healthcare diagnostic laboratories. This role requires substantial medical-device or life-sciences service experience and a strong understanding of clinical laboratory workflows. The engineer will handle advanced technical escalations, critical installations, and service calls across Western Canada. Key Responsibilities Installation & Commissioning: Complete site-readiness assessments, installation, integration, calibration, verification, and acceptance testing for automated laboratory systems. Maintenance & Repair: Diagnose and repair electro-mechanical, robotic, software, and safety systems, including the AS-410, tissue processors, staining and coverslipping systems, and other diagnostic platforms. Automation Systems Support: Perform preventive and corrective maintenance on complex automated systems, including sample loading, barcode reading, robotic handling, cutting and transfer functions, sensors, drives, controls, and pneumatic components. Workflow Optimization: Adjust system parameters to support quality, reliability, throughput, and alignment with laboratory protocols. Customer Relations: Act as a trusted technical advisor to laboratory managers, technologists, and other users; provide technical training and communicate service status clearly. Emergency Territory Support: Respond to mission-critical downtime events in hospital and private laboratories across the territory. Documentation & Inventory: Maintain detailed service reports, record parts used or replaced, and manage local spare-parts and tool inventory. Qualifications Education: Formal education in automation, mechatronics, electro-mechanical, electrical, or biomedical engineering, or equivalent technical experience. Experience: 7+ years of field service experience in medical devices, life sciences, or healthcare diagnostic laboratories. Experience in any healthcare laboratory environment is relevant; pathology experience is an asset. Technical Skills: Strong electrical and mechanical diagnostic skills, including robotics, sensors, motors, controls, pneumatics, calibration, basic networking, diagnostic software, and interpretation of schematics and technical manuals. Preferred Experience: Hands-on experience with complex laboratory or production automation, including robotics, precision handling, barcode systems, sensors, motors, controls, pneumatics, software integration, and workflow troubleshooting. Travel: Ability to independently manage a large territory across Western Canada and travel regularly, sometimes on short notice. If you are motivated to work with one of Canada’s fastest growing Life Science & Clinical Science companies, please send a resume and cover letter via email to: Gena Slabodnik gena@froggabio.com We thank all applicants for their interest in FroggaBio Inc and in this position. All qualified applicants will receive consideration and successful candidates who are selected will be contacted for further assessment. FroggaBio is an equal opportunity employer and strongly supports diversity in the workplace.

What you’ll do

Install, commission, calibrate, maintain, and troubleshoot automated diagnostic laboratory systems, including robotic, electromechanical, software, and safety components. Support laboratory customers across Western Canada through emergency service, workflow optimization, user training, service documentation, and spare-parts management.

Requirements

Requires formal education in automation, mechatronics, electromechanical, electrical, or biomedical engineering, or equivalent technical experience, plus at least seven years of relevant field service experience. Candidates should have strong electrical and mechanical diagnostic skills and be able to travel regularly across Western Canada; pathology experience and hands-on laboratory automation experience are assets.

Listed skills

• Technical Documentation · Preferred
• Territory Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Field Service
• Medical Device Service
• Laboratory Automation
• Installation And Commissioning
• Electromechanical Troubleshooting
• Robotics
• Preventive And Corrective Maintenance
• Calibration
• Sensors And Controls
• Pneumatics
• Diagnostic Software
• Basic Networking
• Workflow Optimization
• Customer Training
• Technical Documentation
• Territory Management

Job areas

• Engineering
• Healthcare
• Technology
• Customer Service & Support

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