Customer Service Representative

Job summary

Respond to customer inquiries, provide quotes, enter and fulfill orders, and negotiate pricing within established parameters. Source products, maintain appropriate inventory, coordinate shipping, expedite backorders, and work with account representatives to support customer satisfaction and repeat business.

Job details

SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. LICENSES & CERTIFICATIONS Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

Respond to customer inquiries, provide quotes, enter and fulfill orders, and negotiate pricing within established parameters. Source products, maintain appropriate inventory, coordinate shipping, expedite backorders, and work with account representatives to support customer satisfaction and repeat business.

Requirements

Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination. Requires reliability, organization, attention to detail, strong communication, multitasking and time-management abilities, and moderate computer skills; product knowledge and an excellent driving record are preferred.

Benefits

• Healthcare Coverage • Retirement Savings • Vacation Pay • Sick Pay • Holiday Pay

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Negotiation · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Customer Communication
• Negotiation
• Relationship Building
• Inventory Management
• Product Sourcing
• Shipping Coordination
• Backorder Expediting
• Returns Handling
• Attention To Detail
• Organization
• Multitasking
• Time Management
• Computer Skills
• Product Knowledge
• Good Driving Record
• Business Systems
• Communication
• Computer Literacy
• Customer Relationship Building
• Sales
• Gross Profit
• Information Processing
• Inventory Distribution
• Purchasing
• Process Improvement
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives