Specialist - Customs Brokerage

Job summary

Manage the customs brokerage process and ensure compliance with governmental regulations and customer-specific standard operating procedures. Act as the primary point of contact for Canada Customs and coordinate with internal departments to resolve shipment exceptions and issues.

Job details

Customs Brokerage Specialist Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: * Manage the customs brokerage process as defined by Customer specific and Location specific standard operating procedures * Validate correct classification and import duties and taxes paid, in compliance with contracted customer requirements and with all governmental and industry regulations * Document services to be provided as agreed with the customer in a contract or SLA – service level agreement, if service to be provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service requirements * Function as first point of contact for customers with Canada Customs, respond to customer requests, complete requests for additional information from Canada Customs, follow up with customers and Canada Customs until issues are resolved to the customer’s satisfaction * File compliant Customs and OGA entries and obtain release prior to arrival * Identify customer needs or problems, coordinate with other departments to develop and create written procedures, training, and auditing, oversee implementation of required changes to processes and procedures * Solve problems, fix issues, expedite shipments * Coordinate with other departments to respond to inquiries and resolve issues * Monitor reports, identify shipment exceptions, rectify potential service failures * Identify corrective action required, follow up through completion of corrective action * Proactively identify and rectify potential issues * Analyze reports and statistics * Comply with corporate, regional, branch, and department policies and procedures * Respond to issues as escalated, escalate unresolved issues to next management level What you need: * Minimum of two years of experience * Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues * Familiar with Import Regulations, Import License requirements, and other import compliance issues * Familiarity with Microsoft Outlook, Word, and Excel * Familiarity with the internet * Fluent in English, written and spoken * Able to plan and organize a complex process from start to finish * Able to organize and prioritize tasks * Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines * Willing to communicate with customers and colleagues and provide excellent customer service What you gain from joining our team: Find your future at GEODIS. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world’s most influential brands. Look what you’ll get by joining the GEODIS team! * Get Good Money – Fair pay and some jobs come with bonus opportunities. * Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone. * Get A Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better. * Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year. * Have FUN – Work with fun, supportive people just like you! * Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging. * Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place! *Eligibility varies based on location, job, employee type, or length of service. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. Join our Team! * Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text APPLY to (289)275-8973 to apply or check out more jobs at www.workatGEODIS.com [http://www.workatGEODIS.com]!

What you’ll do

Manage the customs brokerage process and ensure compliance with governmental regulations and customer-specific standard operating procedures. Act as the primary point of contact for Canada Customs and coordinate with internal departments to resolve shipment exceptions and issues.

Requirements

Requires a minimum of two years of experience with fluency in import regulations and customs brokerage processes. Candidates must be proficient in Microsoft Office and possess strong organizational skills to meet strict daily deadlines.

Benefits

• Fair Pay • Bonus Opportunities • Safe Work Environment • Career Promotion Opportunities • Inclusive Culture • Employee Resource Groups

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• SLA Management · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customs Brokerage
• Import Regulations
• Import Compliance
• Classification
• SLA Management
• Customer Service
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Problem Solving
• Time Management
• Organization
• Canada Customs Filing
• Audit Implementation
• Reporting and Analysis
• Communication
• Import/Export Regulatory Compliance
• Third-Party Logistics
• Auditing
• Management
• Business Valuation
• Customs Broking
• English Language
• Standard Operating Procedure
• Warehousing
• Operations
• Service-Level Agreement
• Statistics
• Prioritization

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Customs Brokerage Specialist
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers