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Customer Solutions Specialist

  • Calgary, AB
  • On-site
  • Posted Aug 28, 2026
  • 1 position

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

Provide technical support for oil and gas software products while serving as the primary point of contact for customers via phone, email, and desktop sharing. Accurately track all client interactions in Salesforce and collaborate with internal teams including Sales, Quality Assurance, and Development.

Job details

Provide technical support for oil and gas software products while serving as the primary point of contact for customers via phone, email, and desktop sharing. Accurately track all client interactions in Salesforce and collaborate with internal teams including Sales, Quality Assurance, and Development. Requires a minimum of 2 years of customer service experience and intermediate computer skills, with a preference for post-secondary education. Experience in SaaS/B2B environments and the oil and gas industry is considered an asset.

What you’ll do

Provide technical support for oil and gas software products while serving as the primary point of contact for customers via phone, email, and desktop sharing. Accurately track all client interactions in Salesforce and collaborate with internal teams including Sales, Quality Assurance, and Development.

Requirements

Requires a minimum of 2 years of customer service experience and intermediate computer skills, with a preference for post-secondary education. Experience in SaaS/B2B environments and the oil and gas industry is considered an asset.

Listed skills

  • Customer service · Preferred
  • Problem solving · Preferred
  • Data analysis · Preferred
  • Communication · Preferred
  • Troubleshooting · Preferred
  • Microsoft Office · Preferred
  • Technical Support · Preferred
  • Salesforce CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer service
  • Technical support
  • SaaS
  • B2B sales
  • Microsoft Office
  • Desktop management
  • Salesforce CRM
  • Troubleshooting
  • Communication
  • Data analysis
  • Software support
  • Workflow management
  • Problem solving
  • Client engagement

Job areas

  • Customer Service & Support
  • Software
  • Energy
  • Data & Analytics
  • Technology

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