Notre mission : "Aider nos partenaires d’affaires à accroître la valeur de chaque contact client"
Montreal
GEXEL est un centre de contact clients fondé en 1998 et dont le siège social est au Québec. Grâce à ses opérations à travers le Canada ainsi que des opérations élargies au El Salvador, au Maroc et en Afrique du Sud, GEXEL offre des services de gestion de contacts multicanaux, des solutions automatisées de communication et une plateforme de spécialisées pour ses clients-partenaires en Amérique du Nord. Ses services d’impartitions multilingues et multicanaux tels que le service à la clientèle, les ventes, le soutien technique, la surveillance des médias sociaux et plus encore, aide ses clients à mettre en œuvre une expérience client supérieure. GEXEL is a customer contact center founded in 1998 with its headquarters in Quebec. Through its operations across Canada and expanded operations in El Salvador, Morocco, and South Africa, GEXEL provides multichannel contact management services, automated communication solutions, and a specialized technology platform for its client partners in North America. Its multilingual and multichannel outsourcing services such as customer service, sales, technical support, social media monitoring, and more help its clients foster a superior customer experience.
Remote · Montreal, Quebec, Canada
Contact people by telephone and conduct interviews using a predefined set of questions. Record responses on a computer during each interview and meet the company’s performance and quality standards.
Hybrid · Montréal
Handle incoming calls and provide professional customer service, including retaining customers and recommending suitable products and services. Diagnose and resolve technical issues and complaints by phone and email, document troubleshooting steps, escalate cases when needed, and follow up with customers.
