Client Relation Manager

Job summary

The Client Relations Manager will conduct on-site inspections and serve as the primary point of contact for customers post-installation. They are responsible for resolving customer concerns, providing accurate information, and performing administrative office support tasks.

Job details

GreenFox Windows & Doors is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, Grand Prairie and Medicine Hat. Known for our world-class products, lifetime warranties, and 30-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At GreenFox, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community. As our Client Relations Manager, you'll be the first point of contact for many of our clients after installation. You'll provide complimentary inspections, address customer concerns with professionalism, and ensure every customer feels heard, respected, and cared for. This role requires some travel between Calgary and Edmonton, along with a rotating work schedule to best serve our clients. Responsibilities * Conduct complimentary inspections and site visits when needed * Communicate clearly, politely, and professionally with customers * Provide accurate information and reassurance to clients * Handle customer requests, concerns, and complaints with empathy * Collaborate with other departments to resolve issues promptly * Complete administrative duties and general office support tasks * Ensure all company policies and procedures are followed * Maintain accountability and deliver a high standard of service Qualifications * Proven customer service skills with diplomacy and tact * Strong interpersonal skills to work effectively with clients and colleagues * Excellent communication skills: listening, verbal, and written * Proficient in computer skills with various software applications * Strong organizational and time-management skills * Attention to detail with proofreading and editing abilities * A valid driver's license (for travel between Calgary and Edmonton) * Must be legally entitled to work in Canada. Why Work with Greenfox * Full-time, salaried position. * Salary Range: $50,000 to $52,000 per year, based on experience. * Extended healthcare benefits after probation * Competitive RRSP matching program * On-site parking * Complimentary gym membership * A supportive, fast-paced, and engaging workplace * Growth opportunities in a stable and expanding organization Work Schedule Rotation: * Week 1: Monday to Friday * Week 2: Tuesday to Saturday This alternating schedule ensures we meet customer needs, including Saturdays. Flexibility and commitment to both weekday and weekend shifts are essential. Ready to Join GreenFox? If you're detail-oriented, enthusiastic, and dedicated to making an impact, we'd love to meet you. At GreenFox Windows & Doors, you'll be part of a trusted, growing company that values excellence, integrity, and customer satisfaction. Apply today and help us continue building strong customer relationships across Alberta! Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.

What you’ll do

The Client Relations Manager will conduct on-site inspections and serve as the primary point of contact for customers post-installation. They are responsible for resolving customer concerns, providing accurate information, and performing administrative office support tasks.

Requirements

Candidates must possess strong interpersonal and communication skills with a proven background in customer service. A valid driver's license is required for travel, along with the ability to work a rotating schedule including Saturdays.

Benefits

• Extended healthcare benefits
• RRSP matching program
• On-site parking
• Gym membership

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Time management
• Organizational skills
• Problem solving
• Administrative support
• Attention to detail
• Proofreading
• Editing
• Computer proficiency
• Empathy
• Tactfulness
• Workplace Inclusivity
• Professionalism
• Accountability
• Diplomacy
• Administrative Functions
• Valid Driver's License
• Customer Service
• Computer Literacy
• Interpersonal Communications
• Probation
• Time Management
• Enthusiasm
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Construction
• Sales
• Client Relations Manager
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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