Branch Service Administrator

Job summary

Provide comprehensive administrative and front-office support, including managing customer inquiries and service work orders. Coordinate technician scheduling, process financial documentation such as invoices and purchase orders, and assist with inventory management.

Job details

About Gunnebo Canada Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries. The Opportunity We are looking for an organized, customer-focused Branch Administrator to join our Moncton team. Reporting to the Branch Manager, you will provide administrative, customer service, service coordination, purchasing, and financial support to help ensure the branch operates efficiently and customers receive a high level of service. Duties include: Provide day-to-day administrative and front-office support to the branch. Respond to customer inquiries and manage incoming calls, emails, and service requests. Create and maintain service work orders, customer records, and branch documentation. Support service scheduling and coordinate administrative requirements for technicians and subcontractors. Review technician timesheets, expenses, service reports, and other documentation for accuracy. Monitor customer portals and ensure service requirements are completed within required SLAs. Prepare customer invoices, process purchase orders, and support accounts payable and receivable activities. Coordinate subcontractor documentation, invoices, and purchasing requirements. Order parts and supplies and assist with inventory management. Prepare reports, spreadsheets, and other documentation as required. Support the Branch Manager, Service, Sales, and Operations teams with administrative requirements. Help maintain an organized, professional, and customer-focused branch environment. 2+ years of office administration or related experience. Strong Microsoft 365 skills, particularly Outlook, Excel, Word, Teams, and OneDrive. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Excellent communication and customer service skills. Ability to manage multiple priorities and meet deadlines in a busy environment. Strong problem-solving skills, initiative, and a willingness to take ownership. Experience with Sage 300 or another ERP/accounting system is an asset. Experience with invoicing, AP/AR, purchasing, or financial administration is an asset. Experience in field service, construction, facilities, security, or a technical service environment. Experience supporting technicians, subcontractors, or service operations. Competitive compensation Comprehensive health and dental benefits RRSP matching Paid vacation Employee Assistance Program (EAP) Ongoing training and professional development

What you’ll do

Provide comprehensive administrative and front-office support, including managing customer inquiries and service work orders. Coordinate technician scheduling, process financial documentation such as invoices and purchase orders, and assist with inventory management.

Requirements

Requires 2+ years of office administration experience and proficiency in Microsoft 365. Experience with ERP systems like Sage 300 and a background in field service or technical environments is considered an asset.

Benefits

• Health Benefits • Dental Benefits • RRSP Matching • Paid Vacation • Employee Assistance Program (EAP) • Ongoing Training and Professional Development

Listed skills

• Customer service · Preferred
• Microsoft 365 · Preferred
• Teams · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Office Administration · Preferred
• Microsoft Word · Preferred
• OneDrive · Preferred
• Inventory management · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office Administration
• Customer Service
• Service Coordination
• Purchasing
• Financial Administration
• Microsoft 365
• Outlook
• Excel
• Word
• Teams
• OneDrive
• Sage 300
• Invoicing
• Accounts Payable
• Accounts Receivable
• Inventory Management
• Report Writing
• Security Solutions
• Ability To Meet Deadlines
• Service Operations
• Microsoft Teams
• Sage 300 Construction And Real Estate
• Microsoft Excel
• Accounting Software
• Construction
• Spreadsheets
• Communication
• Employee Assistance Programs
• Sales
• Field Service Management
• Front Office
• Problem Solving
• Microsoft Outlook
• Operations
• Subcontracting
• Time Management
• Technical Services
• Scheduling
• Coordinating
• Customer Inquiries
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Security & Safety
• Logistics
• Branch Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators