Casual Receptionist

Job summary

Answer and screen calls, greet visitors, provide basic information, direct people to the appropriate staff, and relay messages. Maintain office files and activity records, sort mail, coordinate couriers, support staff travel arrangements, and perform other front-office administrative tasks.

Job details

The Nuu-chah-nulth Tribal Council (NTC) Usma Child and Youth Services (Usma) is seeking an experienced, reliable, pro-active, attentive Receptionist. Based out of Port Alberni, this Casual/on-call position serves as the first point of contact to provide basic and accurate information in-person and via phone. The Receptionist also provides other front office support such as sorting daily mail, organizing for couriers, directing clients to meetings, and performing supportive administrative tasks. Responsibilities Include ♦ Answer switchboard and greet callers; take messages, screen calls, refer calls and reply to questions in accordance with general instructions and office procedures; make assessment of calls to determine to which worker the call should be directed. ♦ Welcoming on-site visitors, determining nature of business, directing appropriately, and transmit information to and from staff members. ♦ Maintain established office files of records, visitor sign-in sheets, maintain logs and records of office activities. ♦ Assisting staff with travel arrangements and reservations for program staff. Preferred Qualifications ♦ High School graduation or GED with receptionist training or experience in office routines. ♦ Able to provide clear information to the public and to maintain confidentiality. ♦ Able to communicate effectively in writing and using computers. ♦ Able to work effectively within a team environment and to act with tact and diplomacy in all circumstances. ♦ Provide references and an acceptable criminal record check. ♦ Access to a reliable vehicle and a valid driver’s license. Competitive salary ranges based on qualifications and experience. Wage range $19.23 - $23.90.

What you’ll do

Answer and screen calls, greet visitors, provide basic information, direct people to the appropriate staff, and relay messages. Maintain office files and activity records, sort mail, coordinate couriers, support staff travel arrangements, and perform other front-office administrative tasks.

Requirements

A high school diploma or GED and receptionist training or experience with office routines are preferred. Candidates should communicate clearly, use computers effectively, maintain confidentiality, work well in a team, act with tact and diplomacy, provide references and an acceptable criminal record check, and have a valid driver’s license and reliable vehicle.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• written communication · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Telephone Switchboard Operation
• Call Screening
• Customer Service
• Visitor Reception
• Information Sharing
• Records Management
• File Maintenance
• Mail Sorting
• Courier Coordination
• Administrative Support
• Travel Arrangements
• Written Communication
• Computer Use
• Confidentiality
• Teamwork

Job areas

• Administrative
• Customer Service & Support
• Social Services

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