Engagement Manager

Toronto, ON
Hybrid
Posted Oct 16, 2026
1 position

$110,000–$140,000 / year

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Employment type: Full-time
Experience level: Senior · 8+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 2 days per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Lead client relationships and coordinate end-to-end delivery of marketing technology initiatives, including platform implementations, integrations, and data projects. Align client stakeholders and cross-functional teams, manage scope and risks, and oversee reporting, testing, launch readiness, and ongoing optimization.

Job details

Engagement Manager Location: Hybrid — 1–2 days per week on-site in downtown Toronto Overview Enverta Digital, Part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at the intersection of data, technology, and customer experience, we partner closely with clients to deliver CRM strategy, marketing operations, and scalable martech solutions. We are looking for an Engagement Manager (Technical Engagement Manager) who owns day-to-day client momentum on technical initiatives — platform implementations, integrations, data work, and martech projects — while partnering with Program PMs. This role blends client leadership, technical fluency, and delivery coordination. You will work across our client portfolio; depth of involvement varies by engagement. Key Responsibilities Client Engagement & Consulting Act as the primary client contact for technical initiatives (implementations, integrations, audits/advisory), building strong relationships and serving as a trusted advisor Partner with clients to define martech solution approaches, delivery sequencing, and success criteria (governance, SLAs, readiness) Partnering with PM teams - Translate business objectives into clear delivery plans, milestones, and priorities Lead workshops, discovery sessions, and technical working sessions; align stakeholders (Manager to Sr. Director levels) Program & Delivery Management Oversee end-to-end delivery of martech projects and implementation engagements, from planning through launch Manage scope, dependencies, and risks across multiple client engagements Coordinate cross-functional teams including developers, campaign managers, analysts, Technical Business Analysts (TBAs), and QA Ensure delivery stays aligned to client expectations and agreed commitments; surface trade-offs early with options and recommendations MarTech & CRM Execution Oversight Be the prime engagement lead for platform implementations and technical projects; coordinate technical reviews with Technical Leads Support CRM program teams as needed (escalations, prioritisation conflicts, quality issues) while Program PM remains the primary day-to-day owner Collaborate with technical teams on integrations, environments, and implementation decisions; unblock delivery when issues arise Guide testing, release readiness, and post-launch stabilisation with QA and delivery leads Data, Reporting & Optimization Ensure delivery of campaign reporting, analytics, and insights Translate data into actionable recommendations for clients Support continuous optimization through testing and performance tracking Qualifications 5–8+ years of experience in digital, CRM, martech, or consulting environments Strong experience in client facing roles with ownership of relationships and delivery Proven experience managing complex digital or marketing technology programs Understanding of CRM platforms and marketing automation tools (e.g., ESPs, CDPs, data platforms) and how they integrate Experience working across strategy, execution, and operations Strong delivery management skills with ability to manage timelines, scope, dependencies, and cross-functional teams Comfortable working in a fast paced, agency or consulting environment Comfortable working across client environments and toolsets (client systems, VDI/VPN access, Microsoft 365 / Google Workspace) Excellent communication, stakeholder management, and problem solving skills What Success Looks Like (First 90 Days) Client work moves without constant executive push; clear commitments and follow-through Director-and-below stakeholders have proactive communication and fast decisions; fewer escalations to executives Implementation risks are surfaced early with options; launches and releases are stable Nice to Have Experience in customer journey mapping, segmentation, or personalization strategies Exposure to data pipelines, analytics, or campaign performance optimization Experience working in embedded client teams or hybrid consulting models What Makes This Role Unique Hybrid role across strategy, delivery, and operations Opportunity to work on modern CRM and martech ecosystems Close collaboration with clients as a true partner, not just a delivery lead Exposure to leading platforms like Salesforce, Adobe, Microsoft, and Braze Additional Information This role represents an active vacancy at Enverta Digital (a Havas company). You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $110,000 to $140,000, with final compensation determined based on factors such as work location, skills, experience, and background. Enverta uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.

What you’ll do

Requirements

Requires 5–8+ years of experience in digital, CRM, marketing technology, or consulting, with a strong record of client-facing delivery and management of complex programs. Candidates should understand CRM and marketing automation platforms and integrations, and be skilled in managing timelines, scope, dependencies, stakeholders, and cross-functional teams.