Salesforce Technical Business Analyst

Job summary

Bridge business stakeholders and technical teams to gather and document requirements, analyze processes, and support Salesforce solutions across implementation, enhancement, integration, and production support. Coordinate testing, UAT, defect management, releases, documentation, data governance, and continuous improvement initiatives.

Job details

Salesforce Technical Business Analyst Job Type: Contract (6 months, potential for extension) Location: Remote (Canada) Hourly Rate: $60-65/hr INC Your New Company Our client is a well-established national organization undergoing significant digital transformation and modernization across its enterprise applications landscape. With a strong focus on innovation, customer experience, data quality, and operational excellence, the organization leverages Salesforce and related technologies to support critical business functions and strategic initiatives. You will join a collaborative environment where technology plays a key role in delivering meaningful outcomes and continuous improvement across the enterprise. Your New Role As a Salesforce Technical Business Analyst, you will serve as the bridge between business stakeholders and technical delivery teams, supporting enterprise applications with a primary focus on Salesforce and related platforms. You will lead requirements gathering, business process analysis, solution design, testing, release support, documentation, and continuous improvement initiatives across application enhancements, integrations, production support activities, and strategic projects. Working closely with product owners, Salesforce administrators, developers, QA teams, release managers, data specialists, and external vendors, you will help deliver scalable, secure, compliant, and user-focused solutions. Key responsibilities include: Leading discovery workshops and stakeholder interviews to gather, analyse, and document business, technical, data, reporting, security, integration, and migration requirements. Translating business needs into user stories, process maps, use cases, acceptance criteria, test scenarios, field-level specifications, and configuration requirements. Supporting Salesforce solutions across Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), Experience Cloud, custom applications, automations, and integrations. Collaborating with Salesforce administrators and development teams to refine backlog items, support solution design, and ensure successful delivery. Assisting with lower-complexity Salesforce configuration changes, including page layouts, fields, validation rules, list views, flows, and permission sets. Supporting application implementations and enhancements through planning, design, testing, deployment, and post-release activities. Creating and executing functional, system, integration, regression, and user acceptance testing activities. Coordinating UAT, defect management, stakeholder approvals, release readiness activities, and implementation support. Supporting production issue analysis and resolution across Salesforce, integrated applications, automations, and external platforms. Maintaining business requirements, process documentation, knowledge articles, configuration guides, and technical reference materials. Collaborating on data governance initiatives, field mapping, integrations, migrations, data quality improvements, and reporting capabilities. Driving process improvements that enhance user adoption, strengthen controls, and improve the overall user experience. What You'll Need to Succeed Post-secondary education in Business Analysis, Computer Science, Information Systems, or a related discipline, or equivalent experience. 5 years of Business Analyst or Technical Business Analyst experience supporting CRM or enterprise applications. Strong experience gathering, analysing, and documenting business, functional, technical, data, integration, process, and reporting requirements. Hands-on experience supporting Salesforce implementations, enhancements, integrations, and ongoing operational support. Solid understanding of Salesforce platform capabilities, including security models, data structures, automation tools, configuration concepts, and release management practices. Experience creating user stories, process maps, business workflows, acceptance criteria, test plans, and supporting Agile delivery methodologies. Knowledge of data governance principles, data quality management, system integrations, and testing practices. Strong stakeholder management, facilitation, problem-solving, communication, and documentation skills. Experience working with Microsoft 365 applications including Word, Excel, Outlook, Teams, and Visio or equivalent process-mapping tools. Exposure to Azure DevOps, data pipelines, ETL processes, or third-party Salesforce applications. Ability to manage competing priorities and work effectively within a fast-paced environment. Fluent English communication skills; French language capabilities are considered an asset. Preferred Qualifications: Salesforce Administrator Certification. Salesforce Business Analyst Certification. Salesforce Platform App Builder Certification. Nonprofit Cloud or Nonprofit Success Pack (NPSP) experience. Additional certifications in Agile, Product Ownership, Testing, Process Analysis, or Data Governance. What You'll Get in Return You will have the opportunity to join a purpose-driven organization that is investing heavily in its digital capabilities and enterprise application ecosystem. You will work alongside passionate business and technology professionals while contributing to impactful initiatives that improve processes, data quality, user experience, and organizational effectiveness. A competitive compensation package, comprehensive benefits program, flexible hybrid work environment, and ongoing professional development opportunities are offered. What You Need to Do Now If you're interested in this role, click'Apply Now' to submit an up-to-date copy of your CV. If this opportunity isn't quite right for you but you are exploring new Salesforce, CRM, Business Analysis, or Digital Transformation opportunities, please contact us for a confidential discussion regarding your career. This posting is for an existing vacancy with the organization. AI may be used to screen, assess or select applicants for the position.

What you’ll do

Bridge business stakeholders and technical teams to gather and document requirements, analyze processes, and support Salesforce solutions across implementation, enhancement, integration, and production support. Coordinate testing, UAT, defect management, releases, documentation, data governance, and continuous improvement initiatives.

Requirements

Requires at least five years of business or technical business analysis experience supporting CRM or enterprise applications, along with hands-on Salesforce implementation, enhancement, integration, and operational support experience. Candidates should have strong requirements, Agile, testing, data governance, stakeholder, and documentation skills; Salesforce certifications and NPSP experience are preferred.

Benefits

• Comprehensive Benefits Program
• Flexible Hybrid Work Environment
• Professional Development Opportunities

Listed skills

• Microsoft 365 · Preferred
• Process Mapping · Preferred
• Business analysis · Preferred
• Requirements gathering · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Salesforce
• Requirements Gathering
• Stakeholder Management
• Process Mapping
• User Stories
• Agile Delivery
• Salesforce Configuration
• Integration Testing
• User Acceptance Testing
• Data Governance
• Data Quality Management
• Release Management
• Defect Management
• Microsoft 365
• Azure DevOps

Job areas

• Technology
• Software
• Data & Analytics
• Consulting

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