Dining Server

Job summary

Serve food and beverages, take orders, answer menu questions, process payments, and provide courteous, welcoming service to Park visitors. Prepare and close dining areas, maintain cleanliness and safety, assist with emergency procedures, and collaborate with culinary staff, colleagues, and volunteers.

Job details

Department: Food & Beverage Operations Position Type: Seasonal Contract Start Date: October 2026 Contract End Date: January 2027 Hourly Rate: $15.50 Hours: Varies - Weekends and occasional evenings What we offer: Flexible work arrangements where no one day is similar Working in a beautiful park setting Free entrance to the Park, including to our many public special events Employee discounts on food and retail items and free parking Who We Are: Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past. Job Overview: Under the direction of the Dining Room Supervisor, the Dining Server serves food and beverages to patrons in various dining locations on the Park including the Wainwright Hotel in accordance with accepted routines, to ensure satisfaction for visitors of the Park. Responsibilities: Service Present menus, take orders, and answer questions regarding menu items, communicating with culinary team to ensure smooth service Complete opening duties for the assigned service area including ensuring adequate levels of food and cutlery stock, setting up the dining room, and completing a general inspection of the work area and reporting property damage or safety concerns Complete closing duties including cash out, cleaning up the servery and dining room and ensuring proper setup for upcoming usage of the venue Process payments accurately and efficiently using POS systems Maintain cleanliness and sanitation of the dining area, adhering to Alberta Health Services (AHS) standards to ensure a safe and hygienic environment for guests Assist in emergency evacuation procedures, ensuring visitor safety, in calm and efficient manner Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly customer service and valuable information to enhance the overall visitor experience Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively Fills in as a hostess as required and directed by the Senior Server Perform other duties as required Organizational Excellence and Wellbeing Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders Volunteers are a vital part of Heritage Park’s success. Employees are expected to collaborate respectfully with volunteers and contribute to an environment where volunteers feel heard, safe, welcomed, and supported, recognizing the important role they play in delivering exceptional experiences for our community. Required Qualifications: Previous experience in a restaurant or hospitality environment is preferred but not required Possession of ProServe certification is preferred; meeting ProServe eligibility requirements (being 18 years of age or older) is mandatory Ability to work flexible hours, including evenings, weekends, and holidays Attention to detail to accurately take orders and fulfil guest requests Ability to work efficiently in a fast-paced environment while maintaining a positive attitude Ability to work independently as well as a team Demonstrated strong interpersonal and communication skills in a client-faced setting All successful candidates (over the age of 18) will be required to complete a Police Information Check as a condition of employment. A criminal record will not automatically disqualify an applicant; any information disclosed will be assessed confidentially on a case-by-case basis in accordance with Alberta human rights legislation, considering relevance to the role and our commitment to equitable and inclusive hiring practices. Special Clothing and Equipment: Appropriate costuming and safety equipment will be provided by Heritage Park; and Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee. Special Working Conditions: The position will be exposed to weather extremes and will work both indoors and outdoors; and This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods Hours of Work: Hours vary, but schedules with up to 37 hours of work are available Flexibility is required to work holidays, evenings, and weekends

What you’ll do

Serve food and beverages, take orders, answer menu questions, process payments, and provide courteous, welcoming service to Park visitors. Prepare and close dining areas, maintain cleanliness and safety, assist with emergency procedures, and collaborate with culinary staff, colleagues, and volunteers.

Requirements

Restaurant or hospitality experience and ProServe certification are preferred, while eligibility for ProServe requires being at least 18 years old. Candidates must be able to work flexible hours, including evenings, weekends, and holidays, and demonstrate attention to detail, communication skills, and the ability to work in a fast-paced, physically demanding environment.

Benefits

• Flexible Work Arrangements
• Free Park Entrance
• Employee Discounts
• Free Parking

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food And Beverage Service
• Customer Service
• Order Taking
• Menu Knowledge
• Point-Of-Sale Systems
• Payment Processing
• Dining Room Setup
• Cleaning And Sanitation
• Attention To Detail
• Communication
• Interpersonal Skills
• Teamwork
• Independent Work
• Time Management
• Emergency Evacuation Procedures
• Workplace Health And Safety

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support

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