Business Solutions Specialist

Job summary

The specialist will optimize ERP systems and business processes by analyzing operational needs and improving workflows across cross-functional teams. They are responsible for configuring ERP modules, providing user support, and maintaining system documentation and reporting tools.

Job details

Since 1991, ICE Western Sales has been manufacturing custom HVAC solutions for commercial and industrial clients. With a team of 250+ employees, our commitment to service, safety, and innovation continues to drive our success. Titan Matrix, a division of ICE Western, designs high-performance HVAC systems for mission-critical data center environments. Why Choose ICE Western Industry Leader: Join an established and growing manufacturer. Career Growth: Build your career through training, development, and advancement opportunities. Innovative Environment: Work with advanced technology in a modern manufacturing facility. Great Team: Be part of a collaborative culture focused on quality, safety, and continuous improvement. Job Summary We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross-functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization. The ideal candidate has experience with ERP systems, strong problem-solving abilities, and a solid understanding of business operations, data management, and process improvement. Responsibilities Assist with ERP system improvements, upgrades, and ongoing optimization Analyze current business processes and identify opportunities for automation and efficiency improvements Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows Configure, test, and support ERP modules and integrations Troubleshoot ERP-related issues and provide user support and training Develop and maintain system documentation, procedures, and reporting tools Assist with data migration, validation, and system setup activities Create and maintain reports, dashboards, and KPIs to support business operations Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements Support continuous improvement initiatives related to business systems and operational processes Ensure data accuracy, consistency, and integrity across systems Qualifications Post-secondary education in Business, Information Technology, Computer Science, or a related field Previous experience working with ERP systems implementation, administration, and support Strong understanding of business operations, workflows, and process improvement Experience with ERP platforms. SYSPRO experience would be considered an asset. Strong analytical, troubleshooting, and organizational skills Proficiency in Microsoft Office, particularly Excel Experience with reporting tools, SQL, or data analysis is considered an asset Excellent communication and interpersonal skills Ability to manage multiple projects and priorities in a fast-paced environment Preferred Skills Experience leading or supporting ERP implementation projects Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes Experience with system integrations and workflow automation Project management experience is an asset Compensation & Benefits Competitive Wages – Based on experience and trade tickets. Comprehensive Health, Dental & Vision Coverage. Paid Vacation – Recharge and rest. RRSP Matching Plan – Build your financial future. Educational Allowance – Support for training and certifications. Employee Assistance Program – For work and life balance. Free Parking & Company Events – Team spirit from day one.

What you’ll do

The specialist will optimize ERP systems and business processes by analyzing operational needs and improving workflows across cross-functional teams. They are responsible for configuring ERP modules, providing user support, and maintaining system documentation and reporting tools.

Requirements

Candidates should have post-secondary education in Business, IT, or Computer Science and previous experience in ERP implementation and administration. Proficiency in Microsoft Excel is required, while experience with SYSPRO, SQL, and data analysis is considered an asset.

Benefits

• Health Coverage • Dental Coverage • Vision Coverage • Paid Vacation • RRSP Matching Plan • Educational Allowance • Employee Assistance Program • Free Parking • Company Events

Listed skills

• SQL · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ERP Systems
• Process Improvement
• Data Management
• SYSPRO
• Microsoft Excel
• SQL
• Data Analysis
• Project Management
• Workflow Automation
• System Integration
• Troubleshooting
• KPI Reporting

Job areas

• Technology
• Manufacturing
• Data & Analytics
• Administrative
• Consulting