Patient Service Associate (Ottawa, ON)

Ottawa, ON
Hybrid
Posted Oct 9, 2026
1 position

$45,000–$50,000 / year

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Patient Service Associate travels within an assigned territory to represent client products to healthcare professionals, providing up-to-date clinical and safety information. They are responsible for developing territory routing plans to maximize business and increase awareness of patient services and tools.

Job details

Patient Services Associate - Ottawa, ON Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs every day, focusing on how to help improve the lives of patients. The PSA needs to connect with various Health Care professionals by bringing them and their patients the medicines, knowledge and support they need in their assigned Territory. The PSA is a field role that will be reporting to the Associate Manager, Inizio Engage Canada. Key Objectives: Travel within assigned territory to represent the client product(s) in person or virtual (as needed by the program) to health care providers, effectively communicating the most up-to-date, approved messaging about the product’s features, benefits for the patients, clinical benefits and safety information. Develop territory routing plans to maximize business and increase awareness clients’ patient services/tools with a holistic approach to the clinic (total office call and networking). Attend and complete all required and ongoing training in due time. Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements under applicable law including PAAB requirements as appropriate. Adhere to clients and Inizio Code of Conduct Job Holder Specification: Education: Post-secondary education (college, university, or equivalent) preferred but not required. Highly organized Team player Dynamic, enthusiastic, and passionate individual. Strong work ethic. Proven track record of success (winning performance with a service mindset) Excellent interpersonal and presentation skills. Proven ability to communicate a message in an articulate & professional manner. Strong Computer literacy: Proficient with Microsoft Office and Outlook; above average excel skills Valid driver’s license and available vehicle Our Benefits: Health Benefits as of day 1 of employment Length of Service Awards Quarterly Star Awards Yearly Inizio Circle of Excellence Awards Referral bonus Library of online training courses Salary range: 45k to - 50k + Car allowance + Bonus About Inizio Engage : Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.health/ Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

What you’ll do

Requirements

Candidates should have post-secondary education and strong interpersonal, presentation, and computer skills. A valid driver's license and access to a vehicle are required for this field-based role.