Field Training Manager - Canada (Field Based)

Job summary

The Field Training Manager is responsible for identifying training needs and delivering educational programs to enhance the capabilities of commercial teams across Canada. This role involves coaching field personnel, facilitating workshops, and collaborating with leadership to drive sales effectiveness and product knowledge.

Job details

Job Summary This role is a senior field sales training and development position responsible for improving the capabilities, knowledge, and effectiveness of Insulet's commercial teams. Partnering closely with Sales, Marketing, Clinical, Customer Care, Reimbursement, and field leadership, the individual will identify training needs, develop and deliver educational programs, facilitate workshops, coach sales and clinical personnel in the field, and support both new hire onboarding and ongoing professional development. The role requires extensive collaboration with leaders across the organization to enhance product knowledge, diabetes and insulin pump expertise, selling skills, and overall field performance. The ideal candidate brings significant medical device or healthcare industry experience, strong leadership and coaching abilities, excellent presentation and communication skills, and a proven track record of driving employee development and sales effectiveness, with approximately 50% travel expected. This position will work with the Director of Sales Training and Development to identify training needs for Insulet field organizations. They will engage internal and external experts to develop training modules and needed training content required to effectively increase the knowledge and demonstrated capabilities of intended audience. This position supports the entire country of Canada. Responsibilities: Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care, and Reimbursement) to identify on-going training needs. Identify and deliver timely responses to changing market conditions and opportunities via Zoom/WebEx, written communication, conference calls and meetings. Work with the Director of Sales Training, Field Management and Marketing to develop and deliver appropriate workshops at Sales meetings. Work with Regional Business Directors, District Sales Managers and Inside Sales Managers to ensure effective initial training of new field-based employees in addition to providing ongoing selling skills training for existing field teams. Conduct field co-travels and reviews to ensure adequate and consistent training and coaching is being done for all new and existing field employees. Prepare and deliver coaching feedback in person and by utilizing field coaching reports. Assist new and experienced sales and clinical team members with developing and enhancing their product and customer knowledge and selling skills to increase field effectiveness. Build and maintain strong working relationships with field sales team to effectively influence selling strategies. Support the Insulet Training Department in developing new hire training curriculum for Commercial and Inside Sales Team new hire and for CASE training (Clinical and Sales Effectiveness) trainings Recommend and develop and implement annual training and development objectives and programs. Manage reporting requirements necessary to support training and development of employees. Performs other duties as assigned. Education and Experience: Minimum Requirements: Bachelor’s degree 8 years or more years of sales experience in the field, including 5 years of strong Clinical or Sales Training experience in medical device or healthcare industry; strong diabetes disease state and pump knowledge required. Preferred Skills and Competencies: Appropriate certifications in professional education, coaching, or training methods strongly preferred. Preference for Bilingual French/English Proven track record of consistent performance in meeting or exceeding expectations The ideal candidate must demonstrate strong leadership, clinical selling knowledge, coaching and development skills. Must be able to work effectively cross-functionally. Must have the ability and drive to take on multiple projects while balancing multiple priorities and critical deadlines. Effective verbal and written communication skills. Ability to message and deliver constructive and motivational feedback to enhance performance and results. Excellent presentation skills and the ability to effectively engage participants in an in person or virtual classroom setting. Ability to communicate at multiple levels of an organization. PC skills, word processing, spreadsheet, database. Ability to organize and judge priorities. Ability to generate and maintain accurate records. Physical Requirements (if applicable): Travel will vary weekly based on business needs; travel is expected to be 50% on average; Relocation not required. NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote Pay Range: The expected salary for this position is $121,200.00 - $155,800.00 CAD annually. Vacancy Status: This posting is for an existing vacancy.

What you’ll do

The Field Training Manager is responsible for identifying training needs and delivering educational programs to enhance the capabilities of commercial teams across Canada. This role involves coaching field personnel, facilitating workshops, and collaborating with leadership to drive sales effectiveness and product knowledge.

Requirements

Candidates must possess a bachelor's degree and at least 8 years of sales experience, including 5 years in medical device or healthcare training. Strong expertise in diabetes disease states and insulin pumps is required, along with excellent leadership and communication skills.

Listed skills

• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales training
• Medical device industry
• Coaching
• Leadership
• Diabetes disease state knowledge
• Insulin pump expertise
• Presentation skills
• Communication skills
• Strategic planning
• Cross-functional collaboration
• Curriculum development
• Performance management
• Clinical knowledge
• Sales effectiveness
• Relationship management
• Inside Sales
• Product Knowledge
• Influencing Skills
• Healthcare Industry Knowledge
• Influencing Without Authority
• Workshop Facilitation
• Zoom (Video Conferencing Tool)
• Bilingual (French/English)
• Medical Devices
• Motivational Skills
• Virtual Classroom
• Management
• Spreadsheets
• Customer Service
• Communication
• Training And Development
• Diabetes Mellitus
• Word Processing
• Sales
• Selling Techniques
• Marketing
• Employee Onboarding
• Presentations
• Sales Effectiveness
• Sales Training
• Cisco WebEx
• Writing
• Balancing (Ledger/Billing)

Job areas

• Sales
• Healthcare
• Education
• Management & Leadership
• Customer Service & Support
• Field Training Manager
• Animal Care Worker / Manager
• Pet Groomers and Animal Care Workers
• Animal Caretakers

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