Key Holder

Edmonton, AB
On-site
Posted Oct 5, 2026
1 position

Opens an external site

Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The Keyholder is responsible for delivering exceptional customer service, managing sales floor merchandising, and performing register duties. They also oversee store opening and closing procedures while ensuring compliance with loss prevention policies.

Job details

Description IT’S Fun, IT’S Flexible, IT’S Entertaining IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is our product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic. IT’SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store. What you’ll do? IT’S Exciting! Laugh out loud, dance to the music, and provide a humorous escape to our customers while you Deliver exceptional Customer Service: Assist customers with requests and inquiries. Follow our customer engagement model, SUGARTAINMENT. Ensure sales floor is clean and organized while maintaining store visual standards. Operate POS/ register to properly cash out all customers. Achieve Sales Goals: Follows through on customer’s requests for specific items and suggests additional products. Use selling skills through explaining benefits, features, prices, quality, value, and other product information. Support Store Operations Maintains store cash handling records. Responsible for opening and closing procedures as needed. Merchandises displays to visual guidelines. Assist in set-up for special events and promotions. Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager. Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc. Embody our Core Values: Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker. Display enthusiasm and cheerfulness while working collaboratively in a team environment. Requirements What you need to join the fun: Must be 18 years of age or older. Education: High School diploma or equivalent preferred. Years of Experience: 6 months in a similar retail role preferred Willing to work a flexible schedule including days, evenings, weekends, and holidays. Must be able to use a POS/cash register. Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear. Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance. Must be able to work alone or with the minimum amount of supervision. What’s in it for you? IT’S Even Sweeter Flexible scheduling Career growth Opportunities Training and Development 30% Employee Discount Perk Spot (Discounts on cell phone, travel, theme parks, etc.) 401k with company match beginning the 1st of the month after 60 days of employment. Employee Assistance Program And More! Let’s get Social! IT’S Cool Website: www.itsugar.com Facebook: www.facebook.com/itsugar Twitter: www.twitter.com/itsugar Tiktok: itsugar_official

What you’ll do

Requirements

Candidates must be at least 18 years old and possess a high school diploma or equivalent. Previous retail experience is preferred, along with the ability to stand for long periods and lift up to 50 lbs.