This role is part of the Tech Connect team within the Products & Technology IT Operations organization. The role primarily focuses on partnering with internal customers to provide technology support and consultation services related to hardware and application usage and process automation.

Meaningful work you’ll be part of

As a Office Technology Services Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Image and maintain a stock of ready-to-deploy PCs for each line of service

• Process new hire requests, configure, and assign PCs to incoming new hires, including packing and shipping

• Handle the packing and shipping of PCs for lease end or break/fix replacements

• Conduct monthly asset reconciliation activities to ensure accurate asset management

• Manage the repair process for broken systems and update the asset management system accordingly

• Resolve assigned incidents promptly, with potential after-hours support as necessary

• Liaise with key stakeholders, external vendors, users, IT staff, and global support teams to ensure seamless communication and problem-solving

• Quickly adapt to new technologies, share knowledge, and contribute to knowledge repositories

• Exhibit strong verbal and listening skills to collaborate with local stakeholders and enhance their technology experience

• Collaborate remotely with team members on cross-functional initiatives and support the planning, development, and execution of technology solutions

Experiences and skills you’ll use to solve

• Customer Service experience

• Windows, Mac, iOS and Android operating systems

• Laptop and Printer troubleshooting and repair

• Office productivity tools (document, spreadsheet and presentation software)

• Experience using data analytic and automation applications is a benefit

• Knowledge of audio-video and video conference equipment is an asset

• The ability to obtain Government of Canada Reliability clearance, which includes fingerprinting

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.