Who you are

• You’ve worked in B2B SaaS, supported technical customers, and know your way around APIs. You don’t need a coding background, just a technical mindset, great communication skills, and the drive to learn the rest
• A fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed
• You’ve previously worked at a startup or a scaleup
• You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way
• You should have top-notch English skills, both written and spoken
• CRM is your friend you visit often. Your new friend might be familiar too - Vitally
• Being organized is your natural strength, and being organized helps you stay focused
• You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian
• While we don’t expect you to be experienced in influencer marketing, any previous marketing experience or knowledge about influencer marketing specifically will surely help and make your life at Modash easier
• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done
• You aspire to be great. We’re not shooting for mediocrity here
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you

What the job involves

• Building relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth
• Set our customers up for success: Get to know their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer’s life easier, and do whatever else it takes for them to be successful
• Collaborating: Partner up with our Sales and Support teams to make sure the customer experience is smooth from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals
• Learning and Educating: Become a Modash and an industry expert. Use that knowledge to help our customers succeed. Embrace opportunities for continuous learning and never stop growing

Benefits

• Flexible working hours ⏱
• Unlimited paid vacation time 🌴
• Fully remote working 🏠
• Personal development 🧠
• Ownership 💡