Job Description:

Claims Specialist – Energy, Property, Construction Claims

Toronto, Ontario

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Toronto-based Claims Specialist – Energy, Property, Construction (EPC) you will play a critical role in AXA XL's claims for the EPC team. You will handle a wide variety of first party property claim across 3 lines of business. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and interact/collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What you’ll be DOING

What will your essential responsibilities include?

• Evaluating first party property policies in determining how coverage may apply.

• Assigning/working with independent adjusters in the investigation of said claims to constrain loss costs, apply coverage and develop effective action plans to control quantum.

• Communicate/correspond with policyholders and brokers as required throughout the lifecycle of the claim, managing the relationships of both.

• Communicating with internal and external stakeholders (i.e., underwriting, retained vendors) in providing prompt, timely, and the highest degree of customer experience that can be accomplished under challenging circumstances. Participation in new account and renewal meetings may be required.

• Providing guidance and direction to independent adjusters irrespective of quota share participation.

• Partnering with external counsel in assessing coverage, providing direction as necessary when off-coverage positions are taken.

• Consulting with Claims management and Claims Legal, as warranted, on Large Losses to achieve the best possible outcome.

• Maintain file notes and prepare internal reports pursuant to best practices. Maintain a robust diary to ensure pro-active file handling. Set reserves and issue payments within prescribed authority.

• Ability to work independently and within a team environment in a collaborative and positive way. Seek out and accept constructive input for self-development.

• Identify, monitor, and report on emerging trends and legislative changes in the insurance industry.

You will report to Claims Manger, Property

What you will BRING

We’re looking for someone who has these abilities and skills:

• Intermediate experience in a General Liability or Property Damage claims handling role.
• Bachelor’s degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Superior customer service oriented
• Advanced written and verbal communication skills.
• Analytical and problem-solving skills.
• Ability to make critical business decisions effectively.
• Ability to work in a team-oriented environoment.
• Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
• Very collaborative and works well in a team environment.
• Proficiency in Microsoft Office applications

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.