Customer Experience Associate - Temporary
About the role
Position Information
Position Title
Customer Experience Associate - Temporary
Department/Unit
Bookstore
Location
Halifax, Nova Scotia, Canada
Posting Number
S124-25
Employee Group
None
Position Type
Temporary
Duration of Contract (if applicable)
6 months
Employment Type
Full Time
Full-time Equivalency (FTE)
1.0
Salary
$20.69 per hour at 35 hours per week
Classification
Provisional Statement
About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Job Summary
The customer experience associate is responsible for greeting and assisting a variety of customers and is a master of customer relations. The incumbent is representative of the store to a variety of customers and is the first point of contact for visitors. The incumbent provides exceptional customer experience, conflict resolution, and promotes the university brand in a professional and energetic way. The incumbent is responsible for the operation of the POS system, Bookware, to complete purchases with a variety of payment methods, process returns and run the buyback of textbooks. This position ensures the area is well stocked with paper for POS and pin pad receipts, pens etc. The incumbent is responsible for the pulling of general merchandise items for web orders, folding, pricing, and moving merchandise and ensures the area is tidy and clean.
Key Responsibilities
-
Utilize a POS system and banking pin pad to process payments for customer purchases using a variety of payment methods, including internal accounts.
-
Process returns, adhering to established returns policies with latitude to depart from same in interest of customer service.
-
Troubleshoot issues with scan codes, equipment issues and malfunctions, search for items and sku numbers. Report to supervisor any issues that need attention.
-
Resolve issues and de-escalate difficult situations with customers. Find customer-friendly solutions.
-
Pull web orders and confirm the item matches the online order print-out. Notify buyers if an item cannot be found.
-
Act as a resource for temp cashiers when barcodes do not scan, pricing is incorrect, or there is a need for additional support for any reason.
Note
Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications
-
Business, marketing or communications course with one or two years’ experience in a retail environment (or an equivalent combination of training and experience).
-
Proficient Microsoft Office skills.
-
Excellent communication, organization and customer service skills.
Assets
-
Experience in a University setting.
-
Supervisory experience.
-
Experience in a busy, fast-paced retail environment combined with computer point-of-sale inventory systems.
Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:
-
Respect & Inclusion
-
Adaptability
-
Knowledge & Thinking Skills
-
Communication
-
Service
Additional Information
Application Consideration
Applications from university employees and external candidates are given concurrent consideration. Among short listed candidates, university employees will be given special consideration.
We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.
Diversity Statement
Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity
Posting Detail Information
Number of Vacancies
1
Open Date
06/24/2025
Close Date
07/02/2025
Open Until Filled
No
Special Instructions to Applicant
Quick Link for Direct Access to Posting
https://dal.peopleadmin.ca/postings/19140
About Dalhousie University
One of Canada's leading universities, Dalhousie University is widely recognized for outstanding academic quality and teaching, and a broad range of educational and research opportunities.
Located in Halifax and Truro, Nova Scotia, Dalhousie attracts students from around the world. Since 1818, we've been inspiring students, faculty, staff, and graduates to make significant contributions to our region, Canada, and the world.
Customer Experience Associate - Temporary
About the role
Position Information
Position Title
Customer Experience Associate - Temporary
Department/Unit
Bookstore
Location
Halifax, Nova Scotia, Canada
Posting Number
S124-25
Employee Group
None
Position Type
Temporary
Duration of Contract (if applicable)
6 months
Employment Type
Full Time
Full-time Equivalency (FTE)
1.0
Salary
$20.69 per hour at 35 hours per week
Classification
Provisional Statement
About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Job Summary
The customer experience associate is responsible for greeting and assisting a variety of customers and is a master of customer relations. The incumbent is representative of the store to a variety of customers and is the first point of contact for visitors. The incumbent provides exceptional customer experience, conflict resolution, and promotes the university brand in a professional and energetic way. The incumbent is responsible for the operation of the POS system, Bookware, to complete purchases with a variety of payment methods, process returns and run the buyback of textbooks. This position ensures the area is well stocked with paper for POS and pin pad receipts, pens etc. The incumbent is responsible for the pulling of general merchandise items for web orders, folding, pricing, and moving merchandise and ensures the area is tidy and clean.
Key Responsibilities
-
Utilize a POS system and banking pin pad to process payments for customer purchases using a variety of payment methods, including internal accounts.
-
Process returns, adhering to established returns policies with latitude to depart from same in interest of customer service.
-
Troubleshoot issues with scan codes, equipment issues and malfunctions, search for items and sku numbers. Report to supervisor any issues that need attention.
-
Resolve issues and de-escalate difficult situations with customers. Find customer-friendly solutions.
-
Pull web orders and confirm the item matches the online order print-out. Notify buyers if an item cannot be found.
-
Act as a resource for temp cashiers when barcodes do not scan, pricing is incorrect, or there is a need for additional support for any reason.
Note
Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications
-
Business, marketing or communications course with one or two years’ experience in a retail environment (or an equivalent combination of training and experience).
-
Proficient Microsoft Office skills.
-
Excellent communication, organization and customer service skills.
Assets
-
Experience in a University setting.
-
Supervisory experience.
-
Experience in a busy, fast-paced retail environment combined with computer point-of-sale inventory systems.
Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:
-
Respect & Inclusion
-
Adaptability
-
Knowledge & Thinking Skills
-
Communication
-
Service
Additional Information
Application Consideration
Applications from university employees and external candidates are given concurrent consideration. Among short listed candidates, university employees will be given special consideration.
We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.
Diversity Statement
Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity
Posting Detail Information
Number of Vacancies
1
Open Date
06/24/2025
Close Date
07/02/2025
Open Until Filled
No
Special Instructions to Applicant
Quick Link for Direct Access to Posting
https://dal.peopleadmin.ca/postings/19140
About Dalhousie University
One of Canada's leading universities, Dalhousie University is widely recognized for outstanding academic quality and teaching, and a broad range of educational and research opportunities.
Located in Halifax and Truro, Nova Scotia, Dalhousie attracts students from around the world. Since 1818, we've been inspiring students, faculty, staff, and graduates to make significant contributions to our region, Canada, and the world.