Lead Customer Service Representative (Kitchen)
About the role
Job Description
As a Lead Customer Service Representative, you will be responsible for overseeing the customer service team in the kitchen area, ensuring that all customer interactions are handled efficiently and effectively.
Main Responsibilities
- Lead and motivate the customer service team.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer inquiries and complaints in a professional manner.
- Train new staff on customer service protocols.
- Monitor team performance and provide feedback.
Required Qualifications
- Previous experience in a customer service role.
- Strong leadership skills.
- Excellent communication skills.
Preferred Qualifications
- Experience in a kitchen or food service environment.
- Knowledge of food safety regulations.
Other Relevant Details
- Must be able to work flexible hours, including evenings and weekends.
About Alimentation Couche-Tard
Alimentation Couche-Tard (TSX: ATD.A ATD.B) (“Couche-Tard”) Tard is the leader in the Canadian convenience store industry. In the United States, it is the largest independent convenience store operator in terms of the number of company-operated stores.
Alimentation Couche-Tard exploits over 16,000 stores in 27 countries and over 133,000 people are employed in its network worldwide.
In Europe, Couche-Tard is a leader in convenience store and road transportation fuel retail in the Scandinavian countries (Norway, Sweden and Denmark), in the Baltic countries (Estonia, Latvia and Lithuania), as well as in Ireland, and has an important presence in Poland. Couche-Tard also offers other products, including aviation fuel and energy for stationary engines.
In addition, under licensing agreements, approximately 2,250 stores are operated under the Circle K banner in 16 other countries and territories (Cambodia, China, Costa Rica, Egypt, Guam, Honduras, Hong Kong, Indonesia, Jamaica, Macau, Mexico, Mongolia, New Zealand, Saudi Arabia, the United Arab Emirates and Vietnam).
Lead Customer Service Representative (Kitchen)
About the role
Job Description
As a Lead Customer Service Representative, you will be responsible for overseeing the customer service team in the kitchen area, ensuring that all customer interactions are handled efficiently and effectively.
Main Responsibilities
- Lead and motivate the customer service team.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer inquiries and complaints in a professional manner.
- Train new staff on customer service protocols.
- Monitor team performance and provide feedback.
Required Qualifications
- Previous experience in a customer service role.
- Strong leadership skills.
- Excellent communication skills.
Preferred Qualifications
- Experience in a kitchen or food service environment.
- Knowledge of food safety regulations.
Other Relevant Details
- Must be able to work flexible hours, including evenings and weekends.
About Alimentation Couche-Tard
Alimentation Couche-Tard (TSX: ATD.A ATD.B) (“Couche-Tard”) Tard is the leader in the Canadian convenience store industry. In the United States, it is the largest independent convenience store operator in terms of the number of company-operated stores.
Alimentation Couche-Tard exploits over 16,000 stores in 27 countries and over 133,000 people are employed in its network worldwide.
In Europe, Couche-Tard is a leader in convenience store and road transportation fuel retail in the Scandinavian countries (Norway, Sweden and Denmark), in the Baltic countries (Estonia, Latvia and Lithuania), as well as in Ireland, and has an important presence in Poland. Couche-Tard also offers other products, including aviation fuel and energy for stationary engines.
In addition, under licensing agreements, approximately 2,250 stores are operated under the Circle K banner in 16 other countries and territories (Cambodia, China, Costa Rica, Egypt, Guam, Honduras, Hong Kong, Indonesia, Jamaica, Macau, Mexico, Mongolia, New Zealand, Saudi Arabia, the United Arab Emirates and Vietnam).