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Kelowna's Gospel Mission logo

Resident Support Worker - Days

Kelowna, BC
Mid Level
Full-time

Top Benefits

Comprehensive benefits after 6 months

About the role

Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant’s heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person—spirit, soul, and body—we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca

As a Resident Support Worker (RSW) at KGM, you oversee frontline activities, ensuring a safe environment for individuals experiencing homelessness. From assisting residents with basic needs to supporting their transition, you play a vital role in upholding our core values of respect and dignity. Your contributions have a profound impact on the lives of those we serve, embodying the essence of our organization's mission and values. Bay Ave operates an Overdose Prevention Site with supervised consumption.

Key Responsibilities

  • Handles the admission, orientation and evaluation of residents’ understanding of rules; ensures ongoing enforcement of policies;
  • Recording information and maintenance of client files, daily log, and completes occurrence reports;
  • Gather all equipment necessary and assist with meal services and light-duty cleaning;
  • Liaises with referral sources and other external agencies as needed;
  • Coordinates resident care relating to security issues; may be directly involved in doing bed checks and room/personal searches;
  • Providing a non-judgmental, supportive environment to promote growth and empowerment;
  • Performs other related tasks as required.

Position Requirements

  • Specialized training and certification in mental health, addiction, counselling or trauma is an asset;
  • Minimum of 3 months experience as a front-line worker with people with mental health challenges, addictions and trauma;
  • Completion of High School Diploma as a minimum;
  • Excellent verbal and written communication, organizational skills and the ability to maintain accurate records;
  • Ability to work well with volunteers and provide direction;
  • Working knowledge of Microsoft Office Suite products;
  • Ability to efficiently multi-task in a fast-paced environment with attention to detail;
  • This position is dependent on a Criminal Records Check (Vulnerable Sector);
  • This position works Friday, Saturday, Sunday and Monday from 7 am to 3:30 pm (32 paid hours per week)
  • Comprehensive benefits after 6 months

This is a great opportunity to make a significant difference in the Kelowna community; we look forward to hearing from you!

#INDKGM

About Kelowna's Gospel Mission

Civic and Social Organizations
11-50

In 1977, a few students from Okanagan Bible School visited Kelowna City Park weekly, offering coffee and conversation to park visitors. As winter approached there was an apparent need to shield vulnerable community members from the cold. The students opened a drop-in centre that grew to be Kelowna's Gospel Mission Society in 1978.

By 1985, we had a soup kitchen, a new emergency shelter, and the thrift store. With this foundation, we are able to advance in our mission to lead our community from homelessness into wholeness.