Top Benefits
About the role
Who We Are:
F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.
The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior technician, you will be an escalation point for our more junior team members and a point of contact for our clients and vendors. You will be part of the team that forms the core of our service delivery and will have ample opportunity to utilize your technical skills and troubleshooting ability. Working with the Team Lead, the Sr. Systems Analyst will have advanced client knowledge and system knowledge including networking and servers: as well as advanced technical and computer knowledge. The Sr. Systems Analyst can resolve issues escalated from a Systems Analyst with increased speed and accuracy.
Responsibilities:
- Resolve client issues promptly and with exceptional customer service.
- Remotely support client networks
- Escalate issues requiring an on-site technician in a timely manner with thorough notes.
- Maintain accurate technical notes and activity tracking.
- Manage time and commitments.
- Participate in making F12 a fun place to work.
- Maintain a pleasant and calm demeanor in stressful situations.
- Maintain prompt communication.
- Knowledge and understanding of various server/workstation peripherals.
- Working knowledge of workstation/server hardware and software troubleshooting abilities
- Working knowledge of DNS, the internet and mail flow
- Ability to troubleshoot server-based software issues with:
- Microsoft Windows Server 2012/2016/2019
- Microsoft Exchange 2013/2016/Office 365
- Microsoft SQL Server (basic understanding)
- Microsoft Terminal Server (RDS) 2012/2016/2019
- Microsoft Hyper-V and VMWare/ESXi/VSphere
- Major AV/Security packages
- Office 365/Azure/Entra ID/Intune administration/configuration/management
- VPN issues, BoVPN, IKEv2, IPSEC
- Firewalls/Switches/Aps Configuring/managing/troubleshooting
Requirements:
- Minimum 3-5 years IT Help Desk/Support Experience
- Completion of multiple professionally recognized certifications
- Advanced trouble shooting ability.
- Understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services.
- Ability to be on-call/work after hours occasionally.
What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:
- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
About F12.net
F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness.
F12.net proudly supports organizations across British Columbia, Alberta, and Ontario, providing tailored solutions that meet the unique needs of businesses in these regions.
Top Benefits
About the role
Who We Are:
F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.
The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior technician, you will be an escalation point for our more junior team members and a point of contact for our clients and vendors. You will be part of the team that forms the core of our service delivery and will have ample opportunity to utilize your technical skills and troubleshooting ability. Working with the Team Lead, the Sr. Systems Analyst will have advanced client knowledge and system knowledge including networking and servers: as well as advanced technical and computer knowledge. The Sr. Systems Analyst can resolve issues escalated from a Systems Analyst with increased speed and accuracy.
Responsibilities:
- Resolve client issues promptly and with exceptional customer service.
- Remotely support client networks
- Escalate issues requiring an on-site technician in a timely manner with thorough notes.
- Maintain accurate technical notes and activity tracking.
- Manage time and commitments.
- Participate in making F12 a fun place to work.
- Maintain a pleasant and calm demeanor in stressful situations.
- Maintain prompt communication.
- Knowledge and understanding of various server/workstation peripherals.
- Working knowledge of workstation/server hardware and software troubleshooting abilities
- Working knowledge of DNS, the internet and mail flow
- Ability to troubleshoot server-based software issues with:
- Microsoft Windows Server 2012/2016/2019
- Microsoft Exchange 2013/2016/Office 365
- Microsoft SQL Server (basic understanding)
- Microsoft Terminal Server (RDS) 2012/2016/2019
- Microsoft Hyper-V and VMWare/ESXi/VSphere
- Major AV/Security packages
- Office 365/Azure/Entra ID/Intune administration/configuration/management
- VPN issues, BoVPN, IKEv2, IPSEC
- Firewalls/Switches/Aps Configuring/managing/troubleshooting
Requirements:
- Minimum 3-5 years IT Help Desk/Support Experience
- Completion of multiple professionally recognized certifications
- Advanced trouble shooting ability.
- Understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services.
- Ability to be on-call/work after hours occasionally.
What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:
- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
About F12.net
F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness.
F12.net proudly supports organizations across British Columbia, Alberta, and Ontario, providing tailored solutions that meet the unique needs of businesses in these regions.