Who you are

• You have a history of delivering results that matter. You demonstrate a clear bias for action, taking ownership of strategic objectives and driving them to completion through ambiguity
• You are an experienced engineering leader who has spent significant time managing other managers. You don’t just lead teams; you are an expert at growing great managers and are deeply invested in their success
• You know how to set a long-term vision and see it through. You’ve successfully guided teams through significant ambiguity, whether the challenges were technical, organizational, or strategic
• You are a proven, people-first team builder. You have a track record of attracting senior, diverse talent and are deeply invested in creating a culture of care and growth, which is reflected in the strong followership you've built
• You have deep technical credibility. You can command the respect of a senior engineering team and are capable of driving accountability for architecture, system health, and software quality
• You think like a business owner. You have strong operational and business acumen, with experience in organizational design and prioritizing investments to get the highest leverage
• You communicate with clarity and conviction, and understand that influence is built on strong relationships. You can build the partnerships needed to get things done in a collaborative environment

What the job involves

• Our Consumer Servicing organization is in search of a Director of Engineering, Servicing Platforms
• This role is crucial in leading the engineering group responsible for the foundational technology that drives customer success and satisfaction after their purchase
• You will collaborate with a diverse group of cross-functional stakeholders across product, operations, and legal to ensure the platform is reliable, compliant, and scalable
• This requires thoughtful leadership across a broad scope of charters, all aimed at ensuring customer satisfaction: you will oversee the self-service and agent-facing systems that empower customers to manage their accounts, resolution flows that turn experiences like disputes and refunds into opportunities to build trust, and our credit reporting platform— a function core to our customers' financial success
• We are obsessed with the customer experience, and you will play a significant role in enabling Affirm to meet our high standards
• Own a portfolio of teams and products in service of a key company objective. You will be accountable for its alignment, inspection, and ultimately, the delivery of results through your management team
• Develop and articulate a multi-year strategy for your organization, proactively charging the territory and creating alignment with partners in Product, Design, and across the business to ensure your vision drives company-level goals
• Build your team and the next generation of leaders at Affirm with a people-first approach. This means driving the full talent lifecycle while creating a culture of care, psychological safety, and continuous growth for every member of your team
• Ensure the technical health of your organization's systems. You will champion a culture that balances operational excellence with the pace of innovation, and be accountable for the quality and availability of your services
• Proactively manage and cultivate the health of your organization, ensuring that delivering results does not come at the expense of your team's long-term well-being
• Act as a key voice in the broader engineering organization. You'll build strong, collaborative relationships with fellow leaders to resolve complex misalignments and influence the technical direction of the company through close partnership

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth