Contract Client Care, Team Lead, Calgary Animal Referral & Emergency Centre
Top Benefits
About the role
Contract Client Care, Team Lead
Location: Calgary, AB
The Calgary Animal Referral and Emergency (C.A.R.E.) Centre, is currently recruiting for a CONTRACT Full-time Supervisor for the Client Care team. This position is being hired for 6 months with the possibility of extension at the end of this term.
The C.A.R.E. Centre is a fully functioning referral hospital, with board certified specialists in a wide range of referral services including: internal medicine, critical care, surgery, radiology, oncology, ophthalmology, neurology, cardiology, dermatology, emergency and dentistry/oral surgery.
The C.A.R.E Centre is committed to supporting pet owners and the veterinary community by providing the highest level of animal emergency and referral care. The successful candidate will support and direct the Client Care team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions.
The Client Care Supervisor will also work closely with the hospitals leadership team to promote a positive hospital image and continuously work towards betterment of the hospital. Excellent verbal and written communication skills are essential, as is the ability to work efficiently on your own and with the team. Additional duties and responsibilities include;
- Training and orientation for new team members,
- Creating an equitable schedule for the team
- Coordinating vacation coverage
- Cross training within the hospital departments,
- Assist in performance management
- Involvement in patient treatments as necessary to support the ER team and overall hospital support.
Schedule: This is a full-time (40 hours per week) position with a schedule that can be flexible to meet your individual needs. Fifty percent of this role will involve working within the reception team as a CCS, and fifty percent will be dedicated to administrative tasks. Our Emergency Department operates 24 hours a day, 7 days a week, but the position does not necessarily require coverage of all shift hours.
What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
https://bit.ly/vcaprivacy https://bit.ly/vcalegal
Contract Client Care, Team Lead, Calgary Animal Referral & Emergency Centre
Top Benefits
About the role
Contract Client Care, Team Lead
Location: Calgary, AB
The Calgary Animal Referral and Emergency (C.A.R.E.) Centre, is currently recruiting for a CONTRACT Full-time Supervisor for the Client Care team. This position is being hired for 6 months with the possibility of extension at the end of this term.
The C.A.R.E. Centre is a fully functioning referral hospital, with board certified specialists in a wide range of referral services including: internal medicine, critical care, surgery, radiology, oncology, ophthalmology, neurology, cardiology, dermatology, emergency and dentistry/oral surgery.
The C.A.R.E Centre is committed to supporting pet owners and the veterinary community by providing the highest level of animal emergency and referral care. The successful candidate will support and direct the Client Care team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions.
The Client Care Supervisor will also work closely with the hospitals leadership team to promote a positive hospital image and continuously work towards betterment of the hospital. Excellent verbal and written communication skills are essential, as is the ability to work efficiently on your own and with the team. Additional duties and responsibilities include;
- Training and orientation for new team members,
- Creating an equitable schedule for the team
- Coordinating vacation coverage
- Cross training within the hospital departments,
- Assist in performance management
- Involvement in patient treatments as necessary to support the ER team and overall hospital support.
Schedule: This is a full-time (40 hours per week) position with a schedule that can be flexible to meet your individual needs. Fifty percent of this role will involve working within the reception team as a CCS, and fifty percent will be dedicated to administrative tasks. Our Emergency Department operates 24 hours a day, 7 days a week, but the position does not necessarily require coverage of all shift hours.
What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
https://bit.ly/vcaprivacy https://bit.ly/vcalegal