Top Benefits
About the role
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together!
Job Description
We’re Hiring Customer Service Agents!
Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999!
Positions Available:
Day Shift
Night Shift (Night shift pays a premium of +$1/hour) Hours are 9 PM to 7 AM
Compensation & Benefits:
-
Pay: $41,600/year, or $20/hour. 40 hours paid weekly.
-
Bonus: Quarterly performance bonuses up to 10%.
-
Insurance: Premium group health insurance (post probation), 80% employer covered
-
Retirement: Company-matched private retirement plan after one year.
-
Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
Responsibilities:
-
Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
-
Provide quality customer experiences lending to our ambitious growth plans in Canada.
Qualifications
- Customer-centric, outgoing, and empathetic.
- Thrive in fast-paced environments,
- Excellent written and oral English skills.
- Proficient in Microsoft Office and basic math.
- Previous knowledge of customer ticketing systems is an asset.
- French is an asset but not required.
Additional Information
About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.
Schedule:
-
24/7 operation with dedicated overnight team positions.
-
Weekend and evening availability required.
-
3 consecutive days off per week
Workspace:
-
First weeks of paid training on-site. Hybrid working model, in office approximately once per week. .
-
Must live within commuting distance of Montreal's South Shore.
-
Start Date: TBD, but aiming for mid-August.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
About Entain
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
Top Benefits
About the role
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together!
Job Description
We’re Hiring Customer Service Agents!
Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999!
Positions Available:
Day Shift
Night Shift (Night shift pays a premium of +$1/hour) Hours are 9 PM to 7 AM
Compensation & Benefits:
-
Pay: $41,600/year, or $20/hour. 40 hours paid weekly.
-
Bonus: Quarterly performance bonuses up to 10%.
-
Insurance: Premium group health insurance (post probation), 80% employer covered
-
Retirement: Company-matched private retirement plan after one year.
-
Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
Responsibilities:
-
Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
-
Provide quality customer experiences lending to our ambitious growth plans in Canada.
Qualifications
- Customer-centric, outgoing, and empathetic.
- Thrive in fast-paced environments,
- Excellent written and oral English skills.
- Proficient in Microsoft Office and basic math.
- Previous knowledge of customer ticketing systems is an asset.
- French is an asset but not required.
Additional Information
About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.
Schedule:
-
24/7 operation with dedicated overnight team positions.
-
Weekend and evening availability required.
-
3 consecutive days off per week
Workspace:
-
First weeks of paid training on-site. Hybrid working model, in office approximately once per week. .
-
Must live within commuting distance of Montreal's South Shore.
-
Start Date: TBD, but aiming for mid-August.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
About Entain
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?