Showroom Sales Specialist – Victoria F/T

Monk Office Supply is a family-owned Vancouver Island company that has been in operation for over 74 years. Over the years we’ve grown to offer more than commercial office supplies:

• we design and install workspaces of all sizes;
• outfit customers with front-of-the-line technology;
• our print & copy centres offer an impressive array of services from business cards to posters to book binding;
• we offer a large selection of boutique and luxury stationery as well as a wide range of fine art supplies and custom framing services available in our retail stores and online.

To say we are passionate about what we do is an understatement – we seek to be the best in all aspects of outfitting our customers with the tools they need to succeed at work, at home, and at school. We are an award-winning locally owned and operated certified green leader, and we want you to join our team!

At Monk, we recognize that each of our Team Members plays a vital role in the operation and success of our business. Our vibrant and inclusive teams reflect our core values both at work and in the community by:

• Creating Amazing Customer Experiences through a genuine passion for customer service
• Have a Thirst to Learn continuously through new product knowledge, training and bringing your ideas for customer improvements.
• Respect for the Team by acting with integrity and supporting meaningful customer and Team Member relationships.
• Make a Difference by being proactive, responsive, and flexible.
• Love our Planet by participating and contributing to our sustainable business practices within Monk and our communities.

We also offer several perks for our Team Members:

• Team Member Pricing – All team members have an account with Monk Office and are offered exclusive pricing on every single item we sell. Own what you love, and love what you sell!
• School Supplies – To start the school year off on the right foot, every year during Back-to-School our Team Members with school-age children are offered $25 per child worth of school supplies absolutely free! If you don’t have a child but know one who could benefit, you can nominate one to receive your credit.
• Extended Benefits – Team Members who work 20+ hours per week are eligible to enroll in our Life Insurance, AD&D, Long Term Disability, Health, Prescription, Paramedical, and Dental coverage. We also offer an unlimited Employee Assistance Program to help support our TM’s mental and emotional health as well as their physical health – you matter to us!
• Employee Referral Program – You can receive a $150 referral bonus for anyone you send our way who joins our team and stays past their three-month probation period.
• Discounted Bus Pass – Sign up for a reduced rate monthly UMO pass with BC Transit (Currently available in Victoria only)
• Volunteer on Us – Take up to 8 hours paid per year to volunteer and support your community.
• Tenure Recognition – We recognize that all lengths of service are exciting, and that some years are extra special and deserving of celebration.
• Environmentally Conscious Workplace – Feel proud to know that Monk Office is a green employer and we’re always working on eco-improvements. Join our Eco Team and bring your sustainable ideas!

We are looking for a full-time, permanent Showroom Sales Specialist to join our Team.

Our Monk Office Interiors Showroom on Oak St is in the process of being updated and redesigned to showcase some of the amazing and inspiring furniture brands we carry to help people achieve their personal and professional goals. Whether setting up a home office, renovating an existing office space, or building a new space, Monk Office’s Interiors Team is here to help people find their best fit. The Showroom is also home to a small Office Product retail section and our largest Print and Copy centre.

Our Showroom Sales Specialist is a full time, Monday – Friday position working from our Oak Street Showroom. Our Showroom Sales Specialist is the first face many of our customers see as they enter our Showroom, warmly welcoming them and identifying their reason for visiting. They assist our customers in person, by phone, or by e-mail, maintain the Showroom to be an aesthetically pleasing and welcoming space, provide sales support for our OP and Furniture Sales Teams, and participate in planning and hosting customer events within the Showroom.

If you thrive when you are engaging with other people, enjoy customer-facing roles and developing business relationships, this may be the position for you!

Who you are:

• You have 1+ years’ experience in Commercial Sales or a similar role
• You have a professional and pleasant demeanor, are friendly and confident without being overbearing
• You’re motivated by results
• Follow-up and follow-through are as natural as breathing to you
• You have a “Yes, I can!” attitude
• You have strong written and verbal communication skills
• You are a multi-tasker
• You are curious and inquisitive – you love to find out more and know how to ask questions to get details that provides an amazing experience for people
• You are willing to learn new systems and processes
• You are savvy with technology and proficient utilizing Microsoft Copilot 365 and the business suite of applications within
• You value teamwork and communication with your team

Bonus Skills:

• Experience working in a large retail/warehouse/delivery environment

Some of your responsibilities will include, but are not limited to:

• Maintain our showroom so that it is clean and organized
• Plan and execute events within the Showroom
• Ordering and stocking retail/office product selection; paying attention to what walk-in customers are looking for and adjusting inventory based on need
• Support and grow sales alongside our Commercial Sales Team – through web, commercial, retail, furniture, and walk-in customers
• Collaborate with our outside sales representatives, customer experience team, and our distribution centre
• Maintain detailed customer records and track sales activities
• Develop a good working knowledge of our product offerings and services so that you can Create Amazing Customer Experiences
• Processing and submitting customer orders, following up with customers, arranging pickup or delivery of orders, managing back-orders
• Show attention to detail, support your team, and provide positive communication

What you’ll earn:

$50,000.00/year base salary plus the opportunity to earn bonuses with lead generation

Send your resume and cover letter to joanne.boyer@monk.ca

Thank you to all applicants, only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From $50,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (required)
• Sales: 1 year (required)

Location:

• Victoria, BC V8X 1R2 (required)

Work Location: In person