Customer Service Representative/Receptionist - Remote
Top Benefits
About the role
I’m helping Wyandotte Municipal Services find a top candidate to join their team full-time for the role of Customer Service Representative/Receptionist - Remote .
You'll provide frontline support and shape customer experiences in a fully remote and flexible environment
Compensation:
USD 18.7 - 40.6/hour
- Bonuses (up to 150% of base compensation)
Location:
Remote: Canada
Mission of Wyandotte Municipal Services:
""
What makes you a strong candidate:
- You are proficient in Ticketing software, Technical support, CRM tools, Billing, Account management.
- You have +2 years experience in Customer support, Customer service.
- English - Fully fluent
Responsibilities and more:
Are you a friendly, motivated individual looking for a flexible and rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representatives and Receptionists to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, regardless of your background. This is an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities (All levels):
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Troubleshoot and resolve technical issues, guiding customers through solutions.
* Maintain accurate records of customer interactions and issue resolutions.
* Assist customers with account management, billing, and product questions.
* Support team members with remote administrative tasks as needed.
* Follow confidentiality and security protocols to protect sensitive information.
For expert candidates:
* Develop and optimize customer support workflows for efficiency.
* Analyze customer feedback to identify trends and improve service quality.
* Mentor and train new team members remotely.
* Coordinate with other departments to resolve complex issues.
* Assist in implementing remote work tools and best practices.
Qualifications (No experience):
* High school diploma or equivalent.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Tech-savvy with a willingness to learn new software.
* Reliable, self-motivated, and capable of managing time effectively.
Entry-Level (2+ years of relevant experience):
* 2+ years of experience in remote customer support or receptionist roles.
* Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
* Strong organizational skills and ability to multitask.
* Ability to work independently and handle challenging customer situations.
* Adaptable and quick learner.
Benefits and perks:
* Health insurance.
* Paid time off (PTO) and paid holidays.
* Retirement plans.
* Flexible work arrangements.
* Paid parental leave.
* Professional development and certification opportunities.
* Life and disability insurance.
* Employee assistance programs (EAPs).
* Wellness programs.
* Performance bonuses and incentives.
* Employee discounts and perks.
* An inclusive, safe, and supportive work environment.
Work environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
Job benefits:
- Health Insurance
- Paid Time Off (PTO)
- Retirement Plans
- Paid Holidays
- Flexible Work Arrangements
- Paid Parental Leave
- Professional Development
- Life and Disability Insurance
- Employee Assistance Programs (EAPs)
- Wellness Programs
- Paid Training and Certification
- Performance Bonuses or Incentives
- Employee Discounts and Perks
- Inclusive and Safe Work Environment
About Emma of Torre.ai
At Torre.ai, we’re building a personal recruiter for everyone. And that's me, Emma. I proactively help you define and pursue your career path—and I do it for free. For companies, I can handle your recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. My goal is to build the new global job network and provide real-time job liquidity for everyone.
Customer Service Representative/Receptionist - Remote
Top Benefits
About the role
I’m helping Wyandotte Municipal Services find a top candidate to join their team full-time for the role of Customer Service Representative/Receptionist - Remote .
You'll provide frontline support and shape customer experiences in a fully remote and flexible environment
Compensation:
USD 18.7 - 40.6/hour
- Bonuses (up to 150% of base compensation)
Location:
Remote: Canada
Mission of Wyandotte Municipal Services:
""
What makes you a strong candidate:
- You are proficient in Ticketing software, Technical support, CRM tools, Billing, Account management.
- You have +2 years experience in Customer support, Customer service.
- English - Fully fluent
Responsibilities and more:
Are you a friendly, motivated individual looking for a flexible and rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representatives and Receptionists to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, regardless of your background. This is an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities (All levels):
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Troubleshoot and resolve technical issues, guiding customers through solutions.
* Maintain accurate records of customer interactions and issue resolutions.
* Assist customers with account management, billing, and product questions.
* Support team members with remote administrative tasks as needed.
* Follow confidentiality and security protocols to protect sensitive information.
For expert candidates:
* Develop and optimize customer support workflows for efficiency.
* Analyze customer feedback to identify trends and improve service quality.
* Mentor and train new team members remotely.
* Coordinate with other departments to resolve complex issues.
* Assist in implementing remote work tools and best practices.
Qualifications (No experience):
* High school diploma or equivalent.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Tech-savvy with a willingness to learn new software.
* Reliable, self-motivated, and capable of managing time effectively.
Entry-Level (2+ years of relevant experience):
* 2+ years of experience in remote customer support or receptionist roles.
* Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
* Strong organizational skills and ability to multitask.
* Ability to work independently and handle challenging customer situations.
* Adaptable and quick learner.
Benefits and perks:
* Health insurance.
* Paid time off (PTO) and paid holidays.
* Retirement plans.
* Flexible work arrangements.
* Paid parental leave.
* Professional development and certification opportunities.
* Life and disability insurance.
* Employee assistance programs (EAPs).
* Wellness programs.
* Performance bonuses and incentives.
* Employee discounts and perks.
* An inclusive, safe, and supportive work environment.
Work environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
Job benefits:
- Health Insurance
- Paid Time Off (PTO)
- Retirement Plans
- Paid Holidays
- Flexible Work Arrangements
- Paid Parental Leave
- Professional Development
- Life and Disability Insurance
- Employee Assistance Programs (EAPs)
- Wellness Programs
- Paid Training and Certification
- Performance Bonuses or Incentives
- Employee Discounts and Perks
- Inclusive and Safe Work Environment
About Emma of Torre.ai
At Torre.ai, we’re building a personal recruiter for everyone. And that's me, Emma. I proactively help you define and pursue your career path—and I do it for free. For companies, I can handle your recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. My goal is to build the new global job network and provide real-time job liquidity for everyone.