Director, Information Technology Services Business Operations
Top Benefits
About the role
SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
Reporting to the Chief Information Officer (CIO), the Director, Information Technology Services (ITS) Business Operations provides strategic leadership for core internal ITS functions that enable efficient, compliant, and value-driven operations across the department.
This position is responsible for process improvement and oversight of functions including procurement, vendor management, budgeting and financial management, software and hardware asset management, knowledge management, communications, internal service delivery, and general Office of the CIO services. This role will foster a culture of operational excellence, continuous improvement, and effective collaboration to align ITS operations with institutional goals.
The Role
-
- Strategic Leadership
- Lead the design, execution, and optimization of ITS internal processes and services.
- Oversee key operational staff supporting procurement, budgeting, asset management, and internal service delivery.
- Promotes teamwork for the department to heighten mutual understanding and cooperation and instill a student and community orientation.
- Act as a positive change champion and foster engagement in technology initiatives across the department.
- Partner with other ITS leaders to prioritize and implement business process improvements.
- Foster collaboration across departments to ensure alignment and transparency of ITS operations.
- Ensure operational practices align with the ITS Department’s priorities and SAIT’s Strategic and Technology Plans.
- Collaborating with other stakeholders who play key roles in the strategic direction of the department, including employees, leaders, and staff involved in cross-functional projects and initiatives.
- Operational Leadership
- Oversight of projects and initiatives which will create a more effective and efficient department, while providing an improved experience and more value for employees and clients.
- Assist with communication and change management supports for ITS related innovations, news, and other developments.
- Drive the adoption of service standards and performance measurement.
- Collaborate with stakeholders to refine and improve ITS service and communication strategies.
- Vendor, Asset, and Financial Management
- Lead strategic vendor relationship management and procurement strategy for ITS.
- Oversee the lifecycle management of software and hardware assets and related inventories.
- Provide direction and oversight of ITS budget planning and tracking.
- Ensure ITS financial activities align with institutional planning and forecasting cycles.
- Business Process Improvement
- Identify and define solutions that focus on continuous improvement and operational effectiveness of the ITS department.
- Responsible for business process optimization and translation of executive vision into tangible and achievable business process solutions.
- Support the CIO in reporting and accountability functions to executive leadership.
Qualifications & Experience
-
- Post-secondary degree or additional formal education in a related field is required
- Project management education and/or management information systems education
- 15+ years of experience with IT, Finance, or Business process improvement
- 7+ years of project management experience
- 10+ years of experience in a managerial role.
- Experience in creation, maintenance and control of complex operations.
- Experience with a variety of IT-related software, including functions related to budgeting, procurement, service management, and reporting
- Preferred:
- Degree in Computer Science, Business, Finance, or other related fields
- MBA
- PMP, or BA
- Experience with a variety of IT-related software, including functions related to budgeting, procurement, service management, and reporting. Experience with ServiceNow and Banner is an asset
- Experience with hardware asset management, software asset management, or business process improvement is considered an asset
- Financial designation
Job classification: M1105 - Director
Salary range: $125,000 - $185,000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
# of positions: 1
Hours Per Week: 37.5
Posting closing date: Until position is filled
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
About Southern Alberta Institute of Technology
Technology is who we are — it’s what we do. Officially known as the Southern Alberta Institute of Technology (SAIT), we’re a community of thinkers, creators and champions leading change and reimagining the workforce of tomorrow.
In 1916, our doors opened in Calgary, Alberta, Canada with 11 students and a mandate to train veterans returning from the First World War. Over the years, we’ve matched community needs — as a hospital during the Spanish Flu pandemic and as a Royal Canadian Air Force Wireless Training School during the Second World War.
Fast forward to today and SAIT’s action-based learning, solution-focused research and industry partnerships are helping to shape the next generation of inventors, entrepreneurs and pioneers.
Director, Information Technology Services Business Operations
Top Benefits
About the role
SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
Reporting to the Chief Information Officer (CIO), the Director, Information Technology Services (ITS) Business Operations provides strategic leadership for core internal ITS functions that enable efficient, compliant, and value-driven operations across the department.
This position is responsible for process improvement and oversight of functions including procurement, vendor management, budgeting and financial management, software and hardware asset management, knowledge management, communications, internal service delivery, and general Office of the CIO services. This role will foster a culture of operational excellence, continuous improvement, and effective collaboration to align ITS operations with institutional goals.
The Role
-
- Strategic Leadership
- Lead the design, execution, and optimization of ITS internal processes and services.
- Oversee key operational staff supporting procurement, budgeting, asset management, and internal service delivery.
- Promotes teamwork for the department to heighten mutual understanding and cooperation and instill a student and community orientation.
- Act as a positive change champion and foster engagement in technology initiatives across the department.
- Partner with other ITS leaders to prioritize and implement business process improvements.
- Foster collaboration across departments to ensure alignment and transparency of ITS operations.
- Ensure operational practices align with the ITS Department’s priorities and SAIT’s Strategic and Technology Plans.
- Collaborating with other stakeholders who play key roles in the strategic direction of the department, including employees, leaders, and staff involved in cross-functional projects and initiatives.
- Operational Leadership
- Oversight of projects and initiatives which will create a more effective and efficient department, while providing an improved experience and more value for employees and clients.
- Assist with communication and change management supports for ITS related innovations, news, and other developments.
- Drive the adoption of service standards and performance measurement.
- Collaborate with stakeholders to refine and improve ITS service and communication strategies.
- Vendor, Asset, and Financial Management
- Lead strategic vendor relationship management and procurement strategy for ITS.
- Oversee the lifecycle management of software and hardware assets and related inventories.
- Provide direction and oversight of ITS budget planning and tracking.
- Ensure ITS financial activities align with institutional planning and forecasting cycles.
- Business Process Improvement
- Identify and define solutions that focus on continuous improvement and operational effectiveness of the ITS department.
- Responsible for business process optimization and translation of executive vision into tangible and achievable business process solutions.
- Support the CIO in reporting and accountability functions to executive leadership.
Qualifications & Experience
-
- Post-secondary degree or additional formal education in a related field is required
- Project management education and/or management information systems education
- 15+ years of experience with IT, Finance, or Business process improvement
- 7+ years of project management experience
- 10+ years of experience in a managerial role.
- Experience in creation, maintenance and control of complex operations.
- Experience with a variety of IT-related software, including functions related to budgeting, procurement, service management, and reporting
- Preferred:
- Degree in Computer Science, Business, Finance, or other related fields
- MBA
- PMP, or BA
- Experience with a variety of IT-related software, including functions related to budgeting, procurement, service management, and reporting. Experience with ServiceNow and Banner is an asset
- Experience with hardware asset management, software asset management, or business process improvement is considered an asset
- Financial designation
Job classification: M1105 - Director
Salary range: $125,000 - $185,000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
# of positions: 1
Hours Per Week: 37.5
Posting closing date: Until position is filled
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
About Southern Alberta Institute of Technology
Technology is who we are — it’s what we do. Officially known as the Southern Alberta Institute of Technology (SAIT), we’re a community of thinkers, creators and champions leading change and reimagining the workforce of tomorrow.
In 1916, our doors opened in Calgary, Alberta, Canada with 11 students and a mandate to train veterans returning from the First World War. Over the years, we’ve matched community needs — as a hospital during the Spanish Flu pandemic and as a Royal Canadian Air Force Wireless Training School during the Second World War.
Fast forward to today and SAIT’s action-based learning, solution-focused research and industry partnerships are helping to shape the next generation of inventors, entrepreneurs and pioneers.