Are you energetic, personable, resourceful, organized, with superior customer service skills?

Are you an excellent communicator and have the ability to effectively resolve conflict?

Do you excel in a fast paced, challenging work environment?

Do you want to be a key team member to the overall operations and positive customer experience with the YMCA of Southern Interior BC?

If the following sounds like a good day at work, then this job might be for you!

• You will be responsible for answering all calls and responding to member inquiry emails for the YMCA of Southern Interior BC Health, Fitness & Aquatics centres

• Provide assistance to members and guests and direct calls accordingly

• General office duties such as filing system maintenance and general typing/keyboarding

• Support the administration, customer experience and/or operational effectiveness of the Health, Fitness & Aquatics facilities

• Support teams and departments with administrative transactions such as cancellations, holds, membership sales, program configuration, account maintenance, financial assistance, fitness, child & youth, and aquatics registrations.

• Use software applications such as, but not limited to: ActiveNet, CLASS, MINDBODY, EPACT, Survey Monkey

• You have the ability to work within a busy customer centered environment, managing several tasks simultaneously and working through conflict resolutions

• Support and promote volunteerism and philanthropy

We’d love to hear from people with:

• Customer Service/ Sales Experience

• Standard First Aid and CPR an asset

• Proficient in Microsoft Word, Excel, PowerPoint and Publisher

• Working knowledge of multiple software applications such as SalesForce, Avocado, MINDBODY is an asset

• Ability to work evening shifts

Competencies:

• Commitment to Mission, Vision and Values**:** Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.

• Service Orientated**:** Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.

• Relationship Building and Collaboration**:** Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional in nature (e.g. Employer, Supervisor or Colleague)

• Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

Application deadline: Jul 15 2025

Licenses & Certifications

Required

• Criminal Record Check
• PCI Compliance Training
• YMCA Orientation
• Child Protection Training