Welcome to Rejuvenation!

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in British Columbia and Alberta. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.

Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed!

Our diagnosis for you is an amazing and fulfilling career! Symptoms may include…

• Industry Perks
• Star Pricing on Cutting-edge Treatments and Product
• Fun and Inclusive Monthly Challenges with Incredible Prizes
• Close-knit Teams
• Continuing Education Opportunities
• Flexibility and a Healthy Work-life Balance
• Supportive Management Team
• Opportunity for Internal Growth
• Comprehensive Health Benefits
• And so Much More!

What are you waiting for? Are you ready to become a STAR? Apply today!

Role Overview

We are seeking a customer service champion to join our team as a UConcierge Ambassador. This role entails creating a warm, inviting atmosphere and delivering exceptional service from check-in to post treatment follow-ups. Serving as the main point of contact for individuals interested in cosmetic treatments, particularly cosmetic and elective clients, you will ensure an exceptional experience at every touchpoint. As a UConcierge Ambassador, you’ will not only handle transactions, but you will also provide valuable insights into treatment options, ensuring a seamless and enjoyable experience. Your friendly and welcoming approach will leave a lasting impression, cultivating client loyalty and satisfaction.

Role Objectives

• Welcome and acknowledge guests according to company standards, initiating a memorable guest experience, and proactively address their needs while demonstrating genuine appreciation.
• Build personal connections with guests both in-person and over the phone, striving to exceed their expectations.
• Answer phones in a prompt and courteous manner, recording and processing all guest calls, messages, requests, preferences, questions, or concerns.
• Accurately process all guest transactions using established company policies and procedures.
• Communicate effectively using professional language and etiquette, promptly reporting any outstanding guest requests or issues to management.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Foster positive working relationships with team members, supporting common goals and addressing employee concerns appropriately.
• In a professional and confidential manner, act as a trusted contact for all guests. Help them with anything from billing to product or treatment knowledge, and make team leads or managers aware of any issues that arise.
• Maintain a professional appearance as a brand ambassador.
• Identify and recognize our VIPs (Very Important Patients) through sales metrics and other related data. Manage client referrals and patient information database.
• Assist with appointment bookings, reminders and follow-up calls/messaging and continuously support medical and aesthetic teams with patient tasks.
• Proactively engage clients about new products, programs, and services.
• Ensure clinic cleanliness, organization, and stock of food and beverage items.
• Conduct daily inventory of food and beverage items needed throughout the clinic.
• Participate actively in monthly product and customer service training.
• Demonstrates attention to detail, maintaining awareness of daily schedules and assisting team members as needed.
• Adhere to quality assurance standards and safety protocols, including the highest standards and safety protocols, including the highest standards of patient care.

Role Qualifications

• 2+ years of clerical or customer service work experience (preferred)
• MOA Certificate (preferred)
• Proficiency in Microsoft Office Suite programs
• Strong verbal and written communication skills
• Availability to work during peak hours for cosmetic and spa treatment bookings
• Flexible schedule, including weekends and evenings
• Excellent time-management skills
• Reliable, punctual, and organized with a friendly and professional demeanor
• Self-motivated and disciplined
• Team player with a strong work ethic
• People-oriented with attention to detail and problem-solving skills
• Knowledge of non-surgical medical aesthetic procedures and skincare products is an asset
• Familiarity with MedAccess EMR, MindBody, Textline, and RingCentral is a plus

Employee Equity and Accessibility Statement

Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources.

If you possess the experience we are looking for, please submit your resume and cover letter via email to HR. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!