Top Benefits
About the role
Night Auditor - DoubleTree by Hilton Calgary North
Duties & Responsibilities:
- Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
- Must be able to multitask.
- Must always be able to remain calm and provide exceptional service.
- Good working knowledge of Front Desk and Night Audit procedures.
- Ability to problem solve
- Versed in Health and Safety procedures including emergency procedures.
- Ability to adapt to change and initiative to enhance working environment.
- Ability to work in a team environment.
- Ability to read, write and understand the English language to communicate with guests, other employees and managers.
- Ability to access and accurately input information into a computer using Excel software and other various software programs.
- Basic mathematical and calculator skills to prepare mathematical calculations without error. Must be able to operate a 10-key by touch, rapidly and accurately, using finger dexterity. Office machines: operate copier, fax, telephone.
- Must possess the ability to post and balance large amounts of charges efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
- Maintain an open line of communication between guests, team members and management.
- Ability to effectively deal with guest and team members concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Other duties as assigned by the management.
- Enjoy the job and have fun!
Preferred Education & Qualifications:
- Hospitality and/or Tourism experience preferred.
- Minimum one year of relevant experience preferred.
- Knowledge on the PEP operating system will be an asset.
- Should be authorized to work in Canada.
If you are interested in joining our team, we want to hear from you!
Job Types: Full-time, Part-time
Pay: $16.50-$17.50 per hour
Benefits:
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Work Location: In person
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Top Benefits
About the role
Night Auditor - DoubleTree by Hilton Calgary North
Duties & Responsibilities:
- Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
- Must be able to multitask.
- Must always be able to remain calm and provide exceptional service.
- Good working knowledge of Front Desk and Night Audit procedures.
- Ability to problem solve
- Versed in Health and Safety procedures including emergency procedures.
- Ability to adapt to change and initiative to enhance working environment.
- Ability to work in a team environment.
- Ability to read, write and understand the English language to communicate with guests, other employees and managers.
- Ability to access and accurately input information into a computer using Excel software and other various software programs.
- Basic mathematical and calculator skills to prepare mathematical calculations without error. Must be able to operate a 10-key by touch, rapidly and accurately, using finger dexterity. Office machines: operate copier, fax, telephone.
- Must possess the ability to post and balance large amounts of charges efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
- Maintain an open line of communication between guests, team members and management.
- Ability to effectively deal with guest and team members concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Other duties as assigned by the management.
- Enjoy the job and have fun!
Preferred Education & Qualifications:
- Hospitality and/or Tourism experience preferred.
- Minimum one year of relevant experience preferred.
- Knowledge on the PEP operating system will be an asset.
- Should be authorized to work in Canada.
If you are interested in joining our team, we want to hear from you!
Job Types: Full-time, Part-time
Pay: $16.50-$17.50 per hour
Benefits:
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Work Location: In person
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.