Service Manager
Top Benefits
About the role
Groundworks, formerly Clarke Basement Authority, is seeking a talented Service Manager to join their team in Stouffville, ON.
The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.
Job Responsibilities
- Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
- Demonstrate extensive working knowledge of industry standards, product details, and company services offered
- Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
- Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
- Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
- Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
- Assist with or perform various administrative tasks to support the smooth operation of the service department
- Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
- All other duties as assigned
Qualifications
- 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
- Bachelor's degree preferred, but not required
- Excellent technical, oral and written communication skills
- Must be fluent in English
Requirements
- Full-time
- Onsite
What We Provide For Our Employees
- Competitive base compensation ($65,000) + bonus
- Manager Equity Program
- The best-in-class training programs
- Advanced leadership training opportunities
- Company benefits plan and 2 weeks annual vacation,
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
About Groundworks
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. With a rich history of innovation and excellence, we specialize in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting, underpinning the nation's confidence one foundation at a time.
Our mission is straightforward: to offer unparalleled expertise, service, and customer satisfaction, ensuring every project we undertake is built on solid ground. With years of experience and a presence in more than 60 locations nationwide, our certified professionals are committed to delivering industry-leading solutions tailored to the unique needs of our customers.
Why Groundworks? It's simple:
Nationwide Leadership: As the nation's leading provider, we're at the forefront of foundation and waterproofing solutions, setting standards and constantly innovating.
Unmatched Expertise: Our team of experts is unmatched in the industry, bringing deep knowledge and cutting-edge technology to every project.
Commitment to Quality: We stand by our work with lifetime warranties, ensuring peace of mind and confidence in every solution we deliver.
Customer Satisfaction: At the heart of everything we do is a commitment to our customers, from free inspections to transparent communication and beyond.
"Building the Nation's Confidence, One Foundation at a Time" isn't just our tagline; it's our promise to you. Discover why thousands of homeowners and businesses trust Groundworks for their foundation and waterproofing needs. Visit www.Groundworks.com to learn more about our services, explore our projects, and connect with a local expert today.
Service Manager
Top Benefits
About the role
Groundworks, formerly Clarke Basement Authority, is seeking a talented Service Manager to join their team in Stouffville, ON.
The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.
Job Responsibilities
- Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
- Demonstrate extensive working knowledge of industry standards, product details, and company services offered
- Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
- Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
- Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
- Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
- Assist with or perform various administrative tasks to support the smooth operation of the service department
- Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
- All other duties as assigned
Qualifications
- 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
- Bachelor's degree preferred, but not required
- Excellent technical, oral and written communication skills
- Must be fluent in English
Requirements
- Full-time
- Onsite
What We Provide For Our Employees
- Competitive base compensation ($65,000) + bonus
- Manager Equity Program
- The best-in-class training programs
- Advanced leadership training opportunities
- Company benefits plan and 2 weeks annual vacation,
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
About Groundworks
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. With a rich history of innovation and excellence, we specialize in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting, underpinning the nation's confidence one foundation at a time.
Our mission is straightforward: to offer unparalleled expertise, service, and customer satisfaction, ensuring every project we undertake is built on solid ground. With years of experience and a presence in more than 60 locations nationwide, our certified professionals are committed to delivering industry-leading solutions tailored to the unique needs of our customers.
Why Groundworks? It's simple:
Nationwide Leadership: As the nation's leading provider, we're at the forefront of foundation and waterproofing solutions, setting standards and constantly innovating.
Unmatched Expertise: Our team of experts is unmatched in the industry, bringing deep knowledge and cutting-edge technology to every project.
Commitment to Quality: We stand by our work with lifetime warranties, ensuring peace of mind and confidence in every solution we deliver.
Customer Satisfaction: At the heart of everything we do is a commitment to our customers, from free inspections to transparent communication and beyond.
"Building the Nation's Confidence, One Foundation at a Time" isn't just our tagline; it's our promise to you. Discover why thousands of homeowners and businesses trust Groundworks for their foundation and waterproofing needs. Visit www.Groundworks.com to learn more about our services, explore our projects, and connect with a local expert today.