Bilingual Customer Support Representative (Remote, English/Quebecois French)
Top Benefits
About the role
We are hiring a Dedicated Bilingual Customer Support Representative to join the support team of a leading identity verification software provider servicing legal professionals across Canada. This role supports a solution that is critical in the real estate and legal transaction space, including clients who are elderly and less tech-savvy. As such, we are looking for anempathetic, patient, and tech-literate agent who can confidently support users in both English and Quebecois French.
This is a remote-first role with a preference for candidates based in Canada. Applicants in the U.S. will be considered if they meet the language and technical requirements.
Key Responsibilities
- Handle inbound customer inquiries primarily via phone (70%), with additional support through email (25%) and chat (5%).
- Provide clear, friendly, and respectful technical support, software training, and billing assistance.
- Assist users with varying levels of tech proficiency, including elderly individuals.
- Log all interactions accurately in Zendesk, including technical details, user environment, and supporting materials (e.g., screenshots).
- Escalate complex issues thoughtfully, collecting full context to support investigation.
- Collaborate with internal teams using Microsoft Teams, follow knowledge base guidelines, and use proprietary internal tools.
- Stay current on product updates, user workflows, and legal terminology to deliver accurate support.
Required Qualifications
- Fluent in Quebecois French and English – spoken and written (mandatory).
- Minimum 2 years of experience in a software support or contact centre environment.
- Strong critical thinking, communication, and problem-solving skills.
- Able to remain calm, focused, and helpful when supporting frustrated or confused users.
- Familiarity with Zendesk, RingCentral, and Microsoft Teams is an asset.
Apply now to be part of a team providing meaningful, human support in a technology-driven industry.
Job Type: Full-time
Pay: $20.00-$30.00 per hour
Application question(s):
-
- Is English your native language? If not, how would you describe your level of fluency in spoken and written English?
-
- What is your level of proficiency in French? Are you fluent in Quebecois French specifically, and are you comfortable speaking and writing in this dialect in a professional support setting?
-
- Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?
-
- This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
-
- What’s your preferred work schedule? Do you have any specific requirements or restrictions regarding your working hours?
Work Location: Remote
About WOW24-7
WOW24-7 is a BPO reimagining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with the power of enterprise-grade AI, performance management, and analytics, we go beyond solving problems — we create new possibilities.
From redefining how businesses listen to the Voice of the Customer to crafting BPO work relationships that feel less like transactions and more like in-house teams, WOW24-7 transforms CX into a strategic catalyst for reinvention.
Rather than simply scaling operations or cutting costs, our solutions enable businesses to turn customer experience into a platform for innovation, loyalty, and lasting value. WOW24-7 doesn't just support your customers — we evolve how you engage, grow, and thrive long-term.
WOW24-7 also founded a CX community called the Contact Center Perspectives podcast, which has 10,000+ members, including Chief Customer Officers, VPs of Customer Experience, Heads of Customer Operations, COOs, and CEOs worldwide. The CCP podcast can be found on the WOW24-7 website, YouTube, LinkedIn, Spotify, and Apple Podcasts.
Every company is unique. Wow24-7 strongly believes that a customer-oriented approach is a key to productive cooperation. Thus, our outsourcing teams offer a wide range of services tailored to the business needs of the particular client. Here is what we provide:
● Contact Center / Customer Support services ● CX Management & Consulting ● Contact Center Management ● Contact Center Quality Assurance ● Contact Center Recruitment ● Level 1 Technical Support ● Level 2 Technical Support ● Customer acquisition, qualification & onboarding ● Data Enrichment ● Data entry ● Outbound calls ● Feedback calls/emails ● Presales/upsells/postsales tasks
Bilingual Customer Support Representative (Remote, English/Quebecois French)
Top Benefits
About the role
We are hiring a Dedicated Bilingual Customer Support Representative to join the support team of a leading identity verification software provider servicing legal professionals across Canada. This role supports a solution that is critical in the real estate and legal transaction space, including clients who are elderly and less tech-savvy. As such, we are looking for anempathetic, patient, and tech-literate agent who can confidently support users in both English and Quebecois French.
This is a remote-first role with a preference for candidates based in Canada. Applicants in the U.S. will be considered if they meet the language and technical requirements.
Key Responsibilities
- Handle inbound customer inquiries primarily via phone (70%), with additional support through email (25%) and chat (5%).
- Provide clear, friendly, and respectful technical support, software training, and billing assistance.
- Assist users with varying levels of tech proficiency, including elderly individuals.
- Log all interactions accurately in Zendesk, including technical details, user environment, and supporting materials (e.g., screenshots).
- Escalate complex issues thoughtfully, collecting full context to support investigation.
- Collaborate with internal teams using Microsoft Teams, follow knowledge base guidelines, and use proprietary internal tools.
- Stay current on product updates, user workflows, and legal terminology to deliver accurate support.
Required Qualifications
- Fluent in Quebecois French and English – spoken and written (mandatory).
- Minimum 2 years of experience in a software support or contact centre environment.
- Strong critical thinking, communication, and problem-solving skills.
- Able to remain calm, focused, and helpful when supporting frustrated or confused users.
- Familiarity with Zendesk, RingCentral, and Microsoft Teams is an asset.
Apply now to be part of a team providing meaningful, human support in a technology-driven industry.
Job Type: Full-time
Pay: $20.00-$30.00 per hour
Application question(s):
-
- Is English your native language? If not, how would you describe your level of fluency in spoken and written English?
-
- What is your level of proficiency in French? Are you fluent in Quebecois French specifically, and are you comfortable speaking and writing in this dialect in a professional support setting?
-
- Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?
-
- This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
-
- What’s your preferred work schedule? Do you have any specific requirements or restrictions regarding your working hours?
Work Location: Remote
About WOW24-7
WOW24-7 is a BPO reimagining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with the power of enterprise-grade AI, performance management, and analytics, we go beyond solving problems — we create new possibilities.
From redefining how businesses listen to the Voice of the Customer to crafting BPO work relationships that feel less like transactions and more like in-house teams, WOW24-7 transforms CX into a strategic catalyst for reinvention.
Rather than simply scaling operations or cutting costs, our solutions enable businesses to turn customer experience into a platform for innovation, loyalty, and lasting value. WOW24-7 doesn't just support your customers — we evolve how you engage, grow, and thrive long-term.
WOW24-7 also founded a CX community called the Contact Center Perspectives podcast, which has 10,000+ members, including Chief Customer Officers, VPs of Customer Experience, Heads of Customer Operations, COOs, and CEOs worldwide. The CCP podcast can be found on the WOW24-7 website, YouTube, LinkedIn, Spotify, and Apple Podcasts.
Every company is unique. Wow24-7 strongly believes that a customer-oriented approach is a key to productive cooperation. Thus, our outsourcing teams offer a wide range of services tailored to the business needs of the particular client. Here is what we provide:
● Contact Center / Customer Support services ● CX Management & Consulting ● Contact Center Management ● Contact Center Quality Assurance ● Contact Center Recruitment ● Level 1 Technical Support ● Level 2 Technical Support ● Customer acquisition, qualification & onboarding ● Data Enrichment ● Data entry ● Outbound calls ● Feedback calls/emails ● Presales/upsells/postsales tasks