About the role
Position Description Summary:
Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
POSITION REQUIREMENTS:
-
Demonstrate selling experience in a fast paced, service oriented retail setting
-
Demonstrated ability to Greet, Sell and Thank the customer
-
Put the customer first at all times
-
Provide memorable, highly personalized customer service through needs analyses and product recommendations.
-
Offer customers promotional products and services
-
Be able to resolve customer service issues and escalate as required
-
Create and maintain good working relationships with fellow associates
-
Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
-
Efficiently and accurately conduct customer transactions on our POS
-
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
-
Efficiently and accurately complete any required process controls (paperwork, etc.)
-
Follow company policies and procedures and maintain a safe working environment
-
Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures
POSITION QUALIFICATIONS:
- High school diploma or equivalency required
- Minimum one year of retail or customer service/supervisory experience preferred
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language
- Self-starter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
- Able to work varied shifts including weekends, evenings and Stat Holidays.
About Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,400 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 34 countries worldwide. We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences for airport travelers across North America. Our expertise in international, national, local and proprietary brand development and management is industry renowned and complements our unrivaled proficiency and passion in delivering exceptional customer service, superior designs and award-winning operations.
Paradies Lagardère • $1.2 Billion Sales • 850 Retail Stores • 170+ Restaurants and Bars • 100+ Airports • 10,000+ Associates
Opening our first airport store in 1960 and then igniting a retail revolution two decades later, we continue today as the premiere airport retailer in North America. Driven by consumer research and developed by innovative teams of designers, architects, merchants and operators, our extensive variety of retail solutions leads the industry in creativity, inspiration and customer centricity.
Our Dining Division is a true restaurateur. We specialize in experiences. This is achieved with the most attractive brand portfolio in the industry, inspiring and creative restaurant designs, and a self-proclaimed and playful “maniac” approach to industry-leading hospitality.
Paradies Lagardère maintains its LinkedIn page to communicate information to our employees and shareholders. We also welcome messages from these audiences. Should employees want to communicate information that requires internal review and action, please see your employee handbook on how to provide that feedback.
About the role
Position Description Summary:
Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
POSITION REQUIREMENTS:
-
Demonstrate selling experience in a fast paced, service oriented retail setting
-
Demonstrated ability to Greet, Sell and Thank the customer
-
Put the customer first at all times
-
Provide memorable, highly personalized customer service through needs analyses and product recommendations.
-
Offer customers promotional products and services
-
Be able to resolve customer service issues and escalate as required
-
Create and maintain good working relationships with fellow associates
-
Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
-
Efficiently and accurately conduct customer transactions on our POS
-
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
-
Efficiently and accurately complete any required process controls (paperwork, etc.)
-
Follow company policies and procedures and maintain a safe working environment
-
Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures
POSITION QUALIFICATIONS:
- High school diploma or equivalency required
- Minimum one year of retail or customer service/supervisory experience preferred
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language
- Self-starter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
- Able to work varied shifts including weekends, evenings and Stat Holidays.
About Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,400 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 34 countries worldwide. We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences for airport travelers across North America. Our expertise in international, national, local and proprietary brand development and management is industry renowned and complements our unrivaled proficiency and passion in delivering exceptional customer service, superior designs and award-winning operations.
Paradies Lagardère • $1.2 Billion Sales • 850 Retail Stores • 170+ Restaurants and Bars • 100+ Airports • 10,000+ Associates
Opening our first airport store in 1960 and then igniting a retail revolution two decades later, we continue today as the premiere airport retailer in North America. Driven by consumer research and developed by innovative teams of designers, architects, merchants and operators, our extensive variety of retail solutions leads the industry in creativity, inspiration and customer centricity.
Our Dining Division is a true restaurateur. We specialize in experiences. This is achieved with the most attractive brand portfolio in the industry, inspiring and creative restaurant designs, and a self-proclaimed and playful “maniac” approach to industry-leading hospitality.
Paradies Lagardère maintains its LinkedIn page to communicate information to our employees and shareholders. We also welcome messages from these audiences. Should employees want to communicate information that requires internal review and action, please see your employee handbook on how to provide that feedback.