Customer Service Representative
Top Benefits
About the role
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for every customer. The ideal candidate will possess strong communication skills and a passion for helping others. Must be availible to work weekends and the occasional weekday shift.
Responsibilities
-
Respond to customer inquiries via phone, or chat in a timely and professional manner.
-
Provide accurate information regarding products and services to assist customers effectively.
-
Handle customer complaints with empathy and professionalism, working towards resolution.
-
Perform data entry tasks to maintain accurate customer records and documentation.
-
Identify opportunities for upselling or cross-selling products based on customer needs.
-
Analyze customer feedback to improve service delivery and enhance customer satisfaction.
-
Collaborate with team members to ensure seamless service delivery across all channels.
-
Handling of insects and feeder rodents required!
Skills
- Excellent communication skills in English; bilingual or multilingual abilities are a plus.
- Strong customer service orientation with a focus on providing exceptional support.
- Ability to analyze situations and provide effective solutions promptly.
- Familiarity with sales techniques, including upselling strategies.
- Demonstrated phone etiquette and professionalism in all interactions.
-Knowledge of animal products is a plus!
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Job Type: Part-time
Pay: From $17.20 per hour
Expected hours: 10 – 20 per week
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- Every Weekend
Work Location: In person
About Global Pet Foods
Pets are our passion!
Global Pet Foods is the largest 100% Canadian-owned pet specialty retail chain with 230+ stores across Canada. The majority of our stores are franchised and independently owned & operated. We specialize in natural and holistic pet food, treat and supplement brands, as well as a wide selection of Health & Beauty supplies (shampoos, dental products, grooming tools, etc.), toys, carriers, beds, clothing, leashes & collars, training tools and many other pet supplies that can assist pet parents with caring for pets.
We believe that caring for pets has to include these four elements: Mind+Body+Soul+Spirt. By offering a wide variety of unique, healthy and wholesome pet products, the pet care specialists in every Global Pet Foods store are committed to helping pet parents make informed decisions for the health and well-being of their companion pets.
Global Pet Foods is Canada's Healthy Choice for Pets!
Interested in becoming a Global Pet Foods franchisee? Visit https://franchisee-opportunities.globalpetfoods.com/
Customer Service Representative
Top Benefits
About the role
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for every customer. The ideal candidate will possess strong communication skills and a passion for helping others. Must be availible to work weekends and the occasional weekday shift.
Responsibilities
-
Respond to customer inquiries via phone, or chat in a timely and professional manner.
-
Provide accurate information regarding products and services to assist customers effectively.
-
Handle customer complaints with empathy and professionalism, working towards resolution.
-
Perform data entry tasks to maintain accurate customer records and documentation.
-
Identify opportunities for upselling or cross-selling products based on customer needs.
-
Analyze customer feedback to improve service delivery and enhance customer satisfaction.
-
Collaborate with team members to ensure seamless service delivery across all channels.
-
Handling of insects and feeder rodents required!
Skills
- Excellent communication skills in English; bilingual or multilingual abilities are a plus.
- Strong customer service orientation with a focus on providing exceptional support.
- Ability to analyze situations and provide effective solutions promptly.
- Familiarity with sales techniques, including upselling strategies.
- Demonstrated phone etiquette and professionalism in all interactions.
-Knowledge of animal products is a plus!
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Job Type: Part-time
Pay: From $17.20 per hour
Expected hours: 10 – 20 per week
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- Every Weekend
Work Location: In person
About Global Pet Foods
Pets are our passion!
Global Pet Foods is the largest 100% Canadian-owned pet specialty retail chain with 230+ stores across Canada. The majority of our stores are franchised and independently owned & operated. We specialize in natural and holistic pet food, treat and supplement brands, as well as a wide selection of Health & Beauty supplies (shampoos, dental products, grooming tools, etc.), toys, carriers, beds, clothing, leashes & collars, training tools and many other pet supplies that can assist pet parents with caring for pets.
We believe that caring for pets has to include these four elements: Mind+Body+Soul+Spirt. By offering a wide variety of unique, healthy and wholesome pet products, the pet care specialists in every Global Pet Foods store are committed to helping pet parents make informed decisions for the health and well-being of their companion pets.
Global Pet Foods is Canada's Healthy Choice for Pets!
Interested in becoming a Global Pet Foods franchisee? Visit https://franchisee-opportunities.globalpetfoods.com/