Title: API Documentation & Knowledge Base Consultant

Location: Vancouver, BC V6B 2B7

Duration: 6+ months Contract

Primary Skills: Technical Writing, Developer Documentation, or API content strategy

Position Overview

• We are seeking a highly capable API documentation specialist to help transform and standardize technical content into a scalable internal knowledge base. The project focuses on improving the quality and accessibility of API documentation that currently exists in various formats and locations, much of it written for internal developer audiences.
• This role will work closely with engineering and developer relations stakeholders to identify relevant content, resolve documentation inconsistencies, and rewrite materials in a clear and consistent voice using Confluence and GPT tools. The successful candidate will help lay the foundation for self-service integration by building templates, organizing content by use case, and supporting the creation of complete integration guides.

Responsibilities

• Audit and consolidate existing technical documentation for REST and GraphQL APIs
• Migrate validated content into a newly structured Confluence knowledge base
• Triage conflicting or duplicated materials with subject matter experts to define the authoritative version
• Use GPT tools (e.g., ChatGPT) to rewrite and polish documentation for clarity and consistency
• Create and apply templates for core documentation types, including:
• API overviews ("What is it?")
• Usage instructions ("How to use it")
• Integration guides with use cases and patterns
• Test plan structures and policy references
• Identify documentation gaps and coordinate lightly with engineers to fill them
• Maintain regular check-ins with project lead to ensure alignment and track progress

Minimum Qualifications

• 5+ years of experience in technical writing, developer documentation, or API content strategy
• Strong understanding of REST and GraphQL APIs and how they’re consumed by integrators
• Demonstrated expertise in using GPT-based tools for content rewriting or content generation
• Proficiency with Confluence and GitHub-based documentation workflows
• Strong editorial skills and attention to detail
• Proven ability to work independently while maintaining alignment through regular check-ins

Preferred Qualifications

• Familiarity with OpenAPI/Stoplight specifications and with logging/observability tools
• Experience supporting internal engineering or platform integration efforts
• Exposure to developer onboarding processes or self-service enablement
• Comfort working in asynchronous, distributed teams
• Experience with Slack bot integrations or Slack-based automation platforms