Customer Service Representative
Top Benefits
About the role
Job Title: Customer Service Representative – School Transportation
Job Type: Full-time
Pay: $40,000.00 per year
Work Location: In person
Schedule: Monday to Friday
Job Summary:
We are seeking a friendly, organized, and professional Customer Service Representative to join our school transportation team. In this role, you will serve as the main point of contact for parents, schools, and drivers. You’ll be responsible for answering inquiries, redirecting calls, handling concerns, and helping ensure the smooth day-to-day operations of our student transportation services.
Key Responsibilities:
- Respond to Inquiries: Answer incoming calls and emails from parents, school staff, and drivers in a courteous and helpful manner.
- Redirect Calls: Route inquiries to the appropriate departments such as dispatch, HR, or management.
- Support Communication: Provide real-time updates about delays, bus changes, or incidents to families and school contacts.
- Assist Drivers and Staff: Help drivers with basic administrative questions or relay important information between departments.
- Log and Track Issues: Record all relevant information from calls, complaints, and incidents into internal systems.
- Maintain a Calm and Helpful Demeanor: Offer support and solutions during stressful situations with empathy and professionalism.
- Administrative Support: Assist with clerical tasks such as data entry, contact updates, and follow-up reminders.
Qualifications & Requirements:
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal and written communication skills
- Ability to handle high call volumes and prioritize tasks efficiently
- Proficient with Microsoft Office (Word, Excel, Outlook) and general computer skills
- Calm, patient, and professional in high-pressure situations
- Familiarity with transportation or school operations is an asset
- Bilingual (English/French or other language) is a plus, but not required
Why Join Us?
- Be part of a close-knit, community-focused organization
- Competitive salary and a supportive team environment
- Make a direct impact on the safety and satisfaction of students and families
If you enjoy helping people, staying organized, and being part of a fast-paced environment that supports student transportation, we’d love to hear from you.
Apply now and become a valued member of our school bus operations team!
Job Types: Full-time, Permanent
Pay: $40,000.00 per year
Benefits:
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About Wheelchair Accessible Transit
Every day, across the Greater Toronto Area, millions of people make their way from one destination to the next with the help of public transportation, by hailing a taxi or by operating their own vehicle. For some individuals, however, the journey from point A to point B requires special considerations. We believe that all people, independent of the conditions that govern their mobility, deserve a transportation service that is invested in the safety, comfort and well being of its passengers. At Wheelchair Accessible Transit, we’re proud to make that investment.
Wheelchair Accessible Transit, a division of Toronto Para Transit, has provided safe, secure and reliable transportation services across the city of Toronto and throughout the Province of Ontario for the better part of the last decade. Our flexible, door-to-door service packages are specifically designed to best cater to our clients’ various needs, schedules and budget constraints.
Customer Service Representative
Top Benefits
About the role
Job Title: Customer Service Representative – School Transportation
Job Type: Full-time
Pay: $40,000.00 per year
Work Location: In person
Schedule: Monday to Friday
Job Summary:
We are seeking a friendly, organized, and professional Customer Service Representative to join our school transportation team. In this role, you will serve as the main point of contact for parents, schools, and drivers. You’ll be responsible for answering inquiries, redirecting calls, handling concerns, and helping ensure the smooth day-to-day operations of our student transportation services.
Key Responsibilities:
- Respond to Inquiries: Answer incoming calls and emails from parents, school staff, and drivers in a courteous and helpful manner.
- Redirect Calls: Route inquiries to the appropriate departments such as dispatch, HR, or management.
- Support Communication: Provide real-time updates about delays, bus changes, or incidents to families and school contacts.
- Assist Drivers and Staff: Help drivers with basic administrative questions or relay important information between departments.
- Log and Track Issues: Record all relevant information from calls, complaints, and incidents into internal systems.
- Maintain a Calm and Helpful Demeanor: Offer support and solutions during stressful situations with empathy and professionalism.
- Administrative Support: Assist with clerical tasks such as data entry, contact updates, and follow-up reminders.
Qualifications & Requirements:
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal and written communication skills
- Ability to handle high call volumes and prioritize tasks efficiently
- Proficient with Microsoft Office (Word, Excel, Outlook) and general computer skills
- Calm, patient, and professional in high-pressure situations
- Familiarity with transportation or school operations is an asset
- Bilingual (English/French or other language) is a plus, but not required
Why Join Us?
- Be part of a close-knit, community-focused organization
- Competitive salary and a supportive team environment
- Make a direct impact on the safety and satisfaction of students and families
If you enjoy helping people, staying organized, and being part of a fast-paced environment that supports student transportation, we’d love to hear from you.
Apply now and become a valued member of our school bus operations team!
Job Types: Full-time, Permanent
Pay: $40,000.00 per year
Benefits:
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About Wheelchair Accessible Transit
Every day, across the Greater Toronto Area, millions of people make their way from one destination to the next with the help of public transportation, by hailing a taxi or by operating their own vehicle. For some individuals, however, the journey from point A to point B requires special considerations. We believe that all people, independent of the conditions that govern their mobility, deserve a transportation service that is invested in the safety, comfort and well being of its passengers. At Wheelchair Accessible Transit, we’re proud to make that investment.
Wheelchair Accessible Transit, a division of Toronto Para Transit, has provided safe, secure and reliable transportation services across the city of Toronto and throughout the Province of Ontario for the better part of the last decade. Our flexible, door-to-door service packages are specifically designed to best cater to our clients’ various needs, schedules and budget constraints.