Drive Success. Lead with Passion. Grow with Ontario Hyundai.

Ontario Hyundai — a Hyundai Certified Platinum Dealership and proud member of the Novus Automotive Group as of May 1, 2025 —is seeking a driven Service Advisor to join our team!

Position Overview:

As a Service Advisor, you are the vital link between our customers and our technical team. You’ll ensure clear, transparent communication, delivering an exceptional experience at every touchpoint. By leveraging digital tools and a customer-first mindset, you’ll build trust and loyalty. Your role is both customer-facing and process-driven, requiring attention to detail, strong communication skills, and a passion for outstanding service.

What You'll Do:

• Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
• Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
• Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
• Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
• Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
• Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
• Review work in progress and open repair orders to make sure everything is running on time and to standard.
• Accurately diagnose and document customer concerns to ensure technicians have clear direction.
• Take on additional projects or tasks as needed to support your team and grow your skills.

What You Bring:

• Previous experience as a Service Advisor at a dealership is a plus, but not a must— we value the right attitude and willingness to learn.
• 2+ years in customer service roles with a passion for delivering standout experiences.
• Strong verbal and written communication skills to connect with both customers and team members.
• A valid Class G Driver’s License is required.

What We Offer:

• Paid Time Off: 5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
• Comprehensive Benefit Plan: Enrollment in our comprehensive benefit plan starting on day one.
• Competitive Compensation: A highly competitive compensation package.
• Training and Development: Access to comprehensive training and development programs.
• Employee Discounts: Special discounts on vehicles and services across Novus Automotive.

We thank you for your interest in employment with Ontario Hyundai, however, only applicants selected for an interview will be contacted.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact us.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• automotive : 2 years (preferred)

Licence/Certification:

• Ontario Class G Driver's License (required)

Work Location: In person