Lead Customer Service Representative
About the role
Job Description
As a Lead Customer Service Representative, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries are handled efficiently and effectively. You will also be responsible for training new team members and providing ongoing support to the team.
Main Responsibilities
- Supervise and lead the customer service team.
- Handle customer inquiries and resolve issues.
- Train new employees and provide ongoing support.
- Monitor team performance and provide feedback.
- Ensure compliance with company policies and procedures.
Required Qualifications
- High school diploma or equivalent.
- Previous experience in customer service.
- Strong communication and interpersonal skills.
Preferred Qualifications
- Experience in a leadership role.
- Knowledge of customer service best practices.
Other Relevant Details
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
About Alimentation Couche-Tard
Alimentation Couche-Tard (TSX: ATD.A ATD.B) (“Couche-Tard”) Tard is the leader in the Canadian convenience store industry. In the United States, it is the largest independent convenience store operator in terms of the number of company-operated stores.
Alimentation Couche-Tard exploits over 16,000 stores in 27 countries and over 133,000 people are employed in its network worldwide.
In Europe, Couche-Tard is a leader in convenience store and road transportation fuel retail in the Scandinavian countries (Norway, Sweden and Denmark), in the Baltic countries (Estonia, Latvia and Lithuania), as well as in Ireland, and has an important presence in Poland. Couche-Tard also offers other products, including aviation fuel and energy for stationary engines.
In addition, under licensing agreements, approximately 2,250 stores are operated under the Circle K banner in 16 other countries and territories (Cambodia, China, Costa Rica, Egypt, Guam, Honduras, Hong Kong, Indonesia, Jamaica, Macau, Mexico, Mongolia, New Zealand, Saudi Arabia, the United Arab Emirates and Vietnam).
Lead Customer Service Representative
About the role
Job Description
As a Lead Customer Service Representative, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries are handled efficiently and effectively. You will also be responsible for training new team members and providing ongoing support to the team.
Main Responsibilities
- Supervise and lead the customer service team.
- Handle customer inquiries and resolve issues.
- Train new employees and provide ongoing support.
- Monitor team performance and provide feedback.
- Ensure compliance with company policies and procedures.
Required Qualifications
- High school diploma or equivalent.
- Previous experience in customer service.
- Strong communication and interpersonal skills.
Preferred Qualifications
- Experience in a leadership role.
- Knowledge of customer service best practices.
Other Relevant Details
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
About Alimentation Couche-Tard
Alimentation Couche-Tard (TSX: ATD.A ATD.B) (“Couche-Tard”) Tard is the leader in the Canadian convenience store industry. In the United States, it is the largest independent convenience store operator in terms of the number of company-operated stores.
Alimentation Couche-Tard exploits over 16,000 stores in 27 countries and over 133,000 people are employed in its network worldwide.
In Europe, Couche-Tard is a leader in convenience store and road transportation fuel retail in the Scandinavian countries (Norway, Sweden and Denmark), in the Baltic countries (Estonia, Latvia and Lithuania), as well as in Ireland, and has an important presence in Poland. Couche-Tard also offers other products, including aviation fuel and energy for stationary engines.
In addition, under licensing agreements, approximately 2,250 stores are operated under the Circle K banner in 16 other countries and territories (Cambodia, China, Costa Rica, Egypt, Guam, Honduras, Hong Kong, Indonesia, Jamaica, Macau, Mexico, Mongolia, New Zealand, Saudi Arabia, the United Arab Emirates and Vietnam).